Skylofts Butler Coordinator - MGM Grand

MGM Resorts International • Las Vegas, NV

2d • $22

About The Position

The Butler Coordinator is responsible for managing incoming calls to take food and beverage orders while assisting the Butler Manager with administrative tasks. This role requires a thorough knowledge of the menu and wine selection to ensure exceptional service and maintain strong relationships with food service staff, all while adhering to departmental standards and safety protocols.

Requirements

• 1+ years of relevant experience required
• Work varied shifts, to include weekends and holidays
• 1+ Years of Prior Relevant Experience in answering incoming calls for the purpose of taking food and beverage orders and answer questions for guests using appropriate and approved verbiage; input all orders into P.O.S. system.
• Ensuring suppliers are available in-service area.
• Maintain knowledge of entire menu, proper food presentation, and wine selection for upselling of all items, including all F&B outlets.
• Advising guest of time for delivery and assist guests if they need expedited service due to an emergency
• Maintain excellent working relationships with other food service employees, such as food servers, runners, bus persons, and help to set up orders, etc.
• Follow strict departmental Standard Operating Procedures, while projecting a warm, friendly, and caring attitude
• Maintain all sanitation and safety standards; keep track of Butler and appointed Assistant Butler location to help guests receive efficient service

Responsibilities

• Answer incoming calls for the purpose of taking food and beverage orders and answer questions for guests using appropriate and approved verbiage; input all orders into P.O.S. system
• Ensure suppliers are available in-service area
• Maintain knowledge of entire menu, proper food presentation, and wine selection for upselling of all items, including all F&B outlets
• Advise guest of time for delivery and assist guests if they need expedited service due to an emergency
• Maintain excellent working relationships with other food service employees, such as food servers, runners, bus persons, and help to set up orders, etc.
• Follow strict departmental Standard Operating Procedures, while projecting a warm, friendly, and caring attitude
• Maintain all sanitation and safety standards; keep track of Butler and appointed Assistant Butler location to help guests receive efficient service

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed