Slots Floor Manager (Substitute)
About The Position
The Slot Floor Manager is responsible for implementing gaming department policies and procedures as directed by the Slot Manager. Essential Duties and Responsibilities Safeguard assets of the company and ensures positive guest relations through the communication and proper utilization of procedures and controls in concert with the operations staff. Assign work and responsibilities, overseeing Gaming Operations and managing the gaming floor staff on their respective shifts to ensure that the work group operates at maximum efficiency. Oversee the employees and ensures the Slot Operations and technical employees provide friendly and efficient service to internal and external guests. Supervise, lead and direct Slot Operations staff ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures. Supervise subordinate gaming professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions. Ensure employees are trained to work safely and efficiently within current regulatory guidelines. Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs. Prepare, maintain, and submit essential paperwork and reports. Ensure the guests are being provided with superior customer service. Oversee all processes pertaining to emergency drop management and cash box reconciliation. Monitor and report risk and safety concerns to ensure a safe environment for both employees and guests. Develop plans based on employee feedback in all areas of the operation to continually. Improve efficiencies in process management. Issue complimentary services per internal control authorizations. Approve slot machine payoffs in assigned area and key over Slot Jackpots. Maintain a working knowledge of the property, and current and upcoming special events. Research and investigate incidents documenting findings in professional manner. Arrange and participate in meetings, conferences, and project team activities. Stay informed of current industry trends. Attend periodic meetings and training sessions. Perform other duties as assigned.
Requirements
- Must be at least 18 years old
- Possess a high school or equivalent diploma
- Have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
- Bachelor’s Degree in Hospitality or closely related field and three (3) years’ experience in a Management position OR Seven (7) years’ experience in a Management position OR Five (5) years’ experience in a Management position within Resorts World
- Eight (8) years’ related performance technicality work experience
- Demonstrated a working knowledge of state gaming regulations pertaining to casino operations
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
- Ability to respond to common inquiries from other employees or guests
- Fluency in English required, second language a plus
- Ability to write detailed instructions and correspondence
- Ability to effectively present information in one-on-one and group situations
- Ability to compute basic mathematical calculations
- Ability to decipher various reports and maintains reports upon request
- Must have the ability to maintain discretion and confidentiality
- Ability to analyze situations in a calm and rational manner and render an appropriate decision
Responsibilities
- Safeguard assets of the company
- Ensure positive guest relations
- Assign work and responsibilities
- Oversee Gaming Operations
- Manage the gaming floor staff
- Oversee the employees
- Ensure Slot Operations and technical employees provide friendly and efficient service to internal and external guests
- Supervise, lead and direct Slot Operations staff ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
- Supervise subordinate gaming professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions
- Ensure employees are trained to work safely and efficiently within current regulatory guidelines
- Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
- Prepare, maintain, and submit essential paperwork and reports
- Ensure the guests are being provided with superior customer service
- Oversee all processes pertaining to emergency drop management and cash box reconciliation
- Monitor and report risk and safety concerns to ensure a safe environment for both employees and guests
- Develop plans based on employee feedback in all areas of the operation to continually
- Improve efficiencies in process management
- Issue complimentary services per internal control authorizations
- Approve slot machine payoffs in assigned area and key over Slot Jackpots
- Maintain a working knowledge of the property, and current and upcoming special events
- Research and investigate incidents documenting findings in professional manner
- Arrange and participate in meetings, conferences, and project team activities
- Stay informed of current industry trends
- Attend periodic meetings and training sessions
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
