Small Business Account Manager, Business Insurance

Marsh McLennan • Boston, MA

1d • Hybrid

About The Position

Small Business Account Manager, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Small Business Account Manager with the Business Insurance team here at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. The Small Business Account Manager is part of our Business Insurance division which specializes in consulting on property & casualty lines of coverage. SBU Account Managers provide a high, professional standard of service to our customers in their overall management of an assigned book of accounts. They consistently initiate contact with existing customers, identify needs and recommend appropriate coverages and products. In addition, the SBU Account Managers manage a book independently and are responsible for handling new business.

Requirements

• 3-5 years of insurance service experience
• Undergraduate degree or combination of industry education and experience
• Property & Casualty License
• Holds the Associate in General Insurance designation
• Strong working knowledge of business insurance coverages
• Extremely detail oriented
• High level of initiative and able to work well in a team environment
• Motivated, goal-oriented, persistent and skilled negotiator
• Strong technical capacity with knowledge of Microsoft Office software products
• Handles stressful situations and deadline pressures well
• Strong communication, organization and time management skills
• Results driven with a positive, professional attitude and exceptional customer service focus
• Plans and executes responsibilities independently and with discretion

Responsibilities

• Responsible for the servicing of assigned accounts independently, utilizing discretion and independent judgment to craft solutions to be shared with customer.
• Possess knowledge of carrier manuals, appetite, services and coverage forms/products available from each of our carrier partners
• Advise customers/prospects on the insurance policies/products/services available for protecting their business assets
• Responsible for front-end underwriting of customers to align the proper carrier and best solutions for the customer’s insurance needs
• Provide quotations, coverage summaries/comparisons, proposals and recommendations
• Market new business and renewal submissions to carriers utilizing our standard submission forms
• Responsible for customer communications, conflict resolution, and compliance on customer deliverables.
• Ensure customer or carrier conflicts are handled in an effective manner by identifying and implementing solutions as issues arise, keeping the team, Director/SVP informed of issues.
• Responsible for the proper documentation in the agency management system of all customer communications and the confidentiality of all customer documentation
• Guide processing of mail, renewals, new business, billing, cancellations, non-renewals,reinstatements, and other administrative functions carried out by associates and analysts
• Follow all systems, procedures and regulations set forth by agency, insurance carriers, and state departments of insurance
• Make customers aware of the services available in other departments within the agency
• Work to attain individual, department and agency business goals
• Continue to update job knowledge by participating in educational opportunities

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
• health and welfare benefits
• 401K savings and other retirement programs as well as employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees