Small Business Connect Sales Manager - Englewood, CO Call Center
About The Position
The Small Business Connect Sales Manager oversees a team of Virtual Small Business Connect Specialists who provide comprehensive financial solutions to small businesses with annual revenues up to $2.5 Million through outbound calling activities. This leader is responsible for leading their sales team to effectively drive growth through proactive outbound calling, supporting branch‑based small business clients, and leveraging digital tools to build strong, trusted relationships. Responsibilities include coaching bankers to identify customer needs, recommending appropriate product solutions, and achieving assigned sales, revenue, and growth goals. Manages a sales team responsible for the sale of assigned bank products and services generally for an assigned geographic region or industrial segment. Accountable for sales leadership focused on One Bank strategy and growing market share. The Small Business Connect Sales Manager actively collaborates with branch partners, and internal business lines to generate referral opportunities and refers clients to other U.S. Bancorp partners as additional needs are identified. Partners with key stakeholders to develop, communicate and implement the sales strategies to meet/exceed business objectives. This is a hybrid role operating in a call‑center environment with no in‑person customer interaction. The position requires working three (3) days per week at the assigned call center location.
Requirements
- Typically a Bachelor's degree, or equivalent work experience
- Typically three or more years of sales management experience
Nice To Haves
- Call Center Management
- Strong relationship management, sales management, coaching, and new business development abilities
- Thorough knowledge of Small Business Banking products and services, knowledge of the industry type, operating cycles, and business financials
- Effective recruiting and talent building skills
- High level of expertise in customer communication and presentation skills
- Previous sales leadership experience
- Previous remote and multi-site management experience preferred
Responsibilities
- Coaching bankers to identify customer needs
- Recommending appropriate product solutions
- Achieving assigned sales, revenue, and growth goals
- Managing a sales team responsible for the sale of assigned bank products and services generally for an assigned geographic region or industrial segment
- Sales leadership focused on One Bank strategy and growing market share
- Actively collaborates with branch partners, and internal business lines to generate referral opportunities and refers clients to other U.S. Bancorp partners as additional needs are identified
- Partners with key stakeholders to develop, communicate and implement the sales strategies to meet/exceed business objectives
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
