220 PERONSAL BANKERS - Small Business Development Specialist

Bank of Labor•Shawnee, KS

About The Position

The Small Business Development Specialist performs a variety of duties in developing meaningful relationships in the community that Bank of Labor serves and implements the responsibilities of the position in a manner consistent with the bank’s goals. The role is responsible for maintaining and growing community business relationships in accordance with established policies and procedures, ensuring that objectives established for profitability, risk management, business retention and fully banked clients are accomplished. The primary focus of the position is to identify, develop and maintain smaller business relationships, serving as the initial point of contact and primary relationship owner while partnering with credit and other product specialists as needed. This position is performed with a high degree of independence, self-motivation and discipline and is under the direction of executive retail management and/or their designee.

Requirements

Superior organizational, time-management, and follow-through capabilities are required.
This position requires a minimum of 3 years in banking with at least 2 years of small business development and relationship management, with a record of taking a holistic approach to fully banking clients.
Minimum requirements include a 2-year college degree or equivalent experience in a sales-oriented position.
Previous experience in business development is expected.
Local travel in the Kansas City area; occasional evening/weekend events.
Working knowledge of community-bank products and services (e.g., business and consumer deposits, treasury services, merchant services, credit cards, and small business lending).
Competence in Microsoft Office/365 productivity tools.
Demonstrated proficiency in interpersonal communications, verbal and written, is necessary. This position requires daily interaction with members of the community and employees of the Bank including senior management; concise communication and interpretation of various concepts are critical.
Proven history of being a self-motivated person with a prospecting bias and a disciplined pipeline management approach. Adherence to sales process is critical to the success of the person in this role.
Understanding of credit fundamentals sufficient to identify viable opportunities and collaborate with credit partners.
Ability to work in a competitive environment and meet sales goals.
Strong stakeholder collaboration with Retail, Treasury, Commercial, Trust and Operations teams.
Lifting 20-50lbs, walking, driving, standing, repetitive motion, sitting

Responsibilities

Initiating, nurturing, expanding and serving existing and prospective clients and business partner relationships by initiating contact and educating them on depository accounts, loans and other related bank products.
Combines consultative sales approach and financial expertise to create value solutions.
Responsible for achieving individual goals.
Maintain customer/prospect tracking reports and customer/prospect contact lists.
Responsible for introducing new and existing customers to Retail branch teams for their role in servicing.
Deepening and enhancing relationships through collaboration with all bank department product specialists.
Create referral networks by actively participating and representing the bank in numerous community and professional organizations and related events.
Creates network on internal and external referral sources.
Work with Retail management in developing and implementing community relations events, community training/education programs, customer appreciation events & product promotions (as needed).
Responsible for the acquisition of new clients.
Seeks business opportunities from existing client relationships.
Coordinate meetings between prospect/customer and banking staff as appropriate.
Educated on all bank products and services, procedures and policies of deposit and loans.
Ability to analyze and understand market and financial indicators and communicate economic, market, competitive conditions to management and other applicable bank departments.
Service customer relationships as appropriate.
Responsible for retention of customers in their portfolio of business with the bank.
Follow up with customers periodically to ensure an excellent and growing relationship with the bank.
Adhere to customer service protocols and processes.
Develop sales strategies for maintaining and further penetrating existing client relationships, including pre-call planning and post-call follow-up.
Perform special projects at the direction of the Division Head.
Other duties as assigned or deemed necessary by management to ensure continuous workflow of daily operations.