Small Business Relationship Manager

KeyBank • Plymouth Meeting, PA

1d • $71,000 - $125,000 • Hybrid

About The Position

The Business Banking Small Business Relationship Manager (RM) serves as the relationship manager and financial advisor to clients with revenue sized at the lower end of the market segment within Business Banking. Introduces a full range of core Business Banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. This role focuses on acquiring new relationships and managing and growing existing client relationships. Our bankers are expected to demonstrate strong risk management acumen, including credit, operational, and compliance risks, to act as the first line of defense in adhering to KeyBank's profitability standards and moderate risk profile. Acts as the primary financial advisor and business partner to clients, serving as the main contact for most client-related matters Drives business growth by deeply understanding client’s cash flow needs, the industries they serve, analyzing business trends, and proactively identifying opportunities. Educates clients on KeyBank’s products and capabilities, providing tailored solutions to support their business needs. Collaborates with retail branches and networks actively to deepen client relationships and develop new prospects, including building a Center of Influence referral network Leads credit processes, manages portfolio risk, assembles cross-functional teams for client needs, and ensures Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Requirements

• Associate's degree or equivalent experience (required)
• A minimum of 1 year (ideally 2+) of experience in a small business/commercial lending environment (required)
• A minimum of 1 year of experience in cross-selling products and an ability and track record to meet or exceed aggressive sales goals (required)
• Ability to build trust by taking a client centric approach
• Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions
• Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set
• Exhibits a relentless focus on creating and driving revenue growth and generating results
• Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions.
• Uses structured sales methodologies, principles and practices without losing sight of the client and environment
• Understands Key’s risk culture and effectively manages risk/reward trade-offs

Responsibilities

• Acts as the primary financial advisor and business partner to clients, serving as the main contact for most client-related matters
• Drives business growth by deeply understanding client’s cash flow needs, the industries they serve, analyzing business trends, and proactively identifying opportunities.
• Educates clients on KeyBank’s products and capabilities, providing tailored solutions to support their business needs.
• Collaborates with retail branches and networks actively to deepen client relationships and develop new prospects, including building a Center of Influence referral network
• Leads credit processes, manages portfolio risk, assembles cross-functional teams for client needs, and ensures
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree