Small Engine Repair Tech/Assembly

Rocky's Ace Hardware • Agawam, MA

3d • Onsite

About The Position

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Will also help with grill assembly, screen repair and small builds (wheelbarrow's etc.). Forklift operation a plus, but can be trained.
Will be expected to perform customer service duties during down times.

Requirements

• Must be able to read and interpret documents
• Speak effectively before groups of customers or employees of organization
• Should be able to calculate figures and amounts and apply basic concepts of math
• Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have ability to process information and/or merchandise though a register system
• Must have knowledge of retail computer systems, electronic cash registers and Microsoft Word
• The minimum physical requirements for this position include: · Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances; · Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery; · Manual dexterity; working with tools and parts, assembly of equipment; · The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base; · Ability to stand and walk consistently for up to 4 hours or more at a time; · Ability to physically handle all equipment; · Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing.

Nice To Haves

• Forklift operation a plus, but can be trained.
• Experience in a retail environment a plus.
• Knowledge of Microsoft Excel and Epicor Eagle a plus.

Responsibilities

• Ability to combine amazing customer service with strong equipment repair skills
• Ability to diagnose equipment and determine parts required for repair
• Accurately and efficiently complete the repair
• Ability to repair rental equipment accurately and efficiently
• Perform blade sharpening
• Answer shop phone calls
• Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed