Smart Grid Application Engineer

Leidos

23h•$52,000 - $94,000

About The Position

Leidos is seeking a Smart Grid Application Engineer to operate and manage Smart Grid Advanced Metering Infrastructure applications, interfaces and web portal systems in support of utility industry clients. Responsibilities: Duties involve responding to clients promptly and professionally, accurately documenting issues, coordinating vendor activities and following implementation procedures to ensure compliance with specifications. This role is responsible for monitoring application and system performance, status reporting and problem escalations. In addition, the engineer will receive and respond to service desk tickets and automated alerts. Experience working in a service desk environment, electric, water or gas utility experience, technical or engineering backgrounds and demonstrable problem solving skills are all viewed favorably. Provide technical and product support to clients as the principal on-site AMI resource. Ability to resolve problems requiring technical knowledge and communicate the solution effectively to peers and management. Self-starter with ability to perform work independently with little or no supervision on projects of moderate complexity. Communicate clearly and professionally with business partners and clients on the status of production outages, resolution strategy and root cause information. Responsible for escalating any issues they are unable to resolve onsite to the SGS Support team and keep the appropriate customer team members updated on the status of these issues. Analyze and resolve production system faults. Review, analyze and resolve AMI alerts, events and statuses. Troubleshoot software application issues quickly and effectively. Review, test and manage implementation & integration of AMI device firmware and server software. Manage small projects and assist with project startup activities. Perform new meter installation transaction monitoring. Manage AMI schedule collection for service level agreement compliance. Develop and maintain knowledge base information, application documentation and procedures. Manage file system archiving & retention policies. AMI device asset management (programs, IP configurations, locations, monitoring, warranty tracking, failure modes, etc.). Ensure that work complies with Leidos’ Standard Operating Procedures (SOPs), systems development life cycle methodology, policies, standards and procedures. Must be able to multi-task and effectively prioritize within a high volume/time sensitive environment. Support On-call support on a rotating schedule for a 24/7/365 operation in addition to daily support assignments..

Requirements

Experience in the Utilities industry, Meter Data Management Systems and AMI systems helpful.
Experience with web-services desired.
Customer service oriented; must possess attention to detail and a sense of urgency.
Solid understanding of IT technology (networking, databases, applications, hardware, etc.).
Knowledge of systems methodologies, design, and implementation.
Strong analytical skills and problem solving techniques.
Working knowledge of ITIL principles and best practices.
Work well within a team environment and individually with minimum supervision.
Possess excellent written, communication and interpersonal skills.
2 to 5+ years of experience working on or with technical teams.
2 to 5+ years of managing small projects.
3+ years of application support experience.
Bachelors degree or equivalent experience required.

Nice To Haves

Experience working in a service desk environment, electric, water or gas utility experience, technical or engineering backgrounds and demonstrable problem solving skills are all viewed favorably.

Responsibilities

Responding to clients promptly and professionally
Accurately documenting issues
Coordinating vendor activities
Following implementation procedures to ensure compliance with specifications
Monitoring application and system performance
Status reporting and problem escalations
Receiving and responding to service desk tickets and automated alerts
Providing technical and product support to clients as the principal on-site AMI resource
Resolving problems requiring technical knowledge and communicate the solution effectively to peers and management
Performing work independently with little or no supervision on projects of moderate complexity
Communicating clearly and professionally with business partners and clients on the status of production outages, resolution strategy and root cause information
Escalating any issues they are unable to resolve onsite to the SGS Support team and keep the appropriate customer team members updated on the status of these issues
Analyzing and resolving production system faults
Reviewing, analyzing and resolving AMI alerts, events and statuses
Troubleshooting software application issues quickly and effectively
Reviewing, testing and managing implementation & integration of AMI device firmware and server software
Managing small projects and assist with project startup activities
Performing new meter installation transaction monitoring
Managing AMI schedule collection for service level agreement compliance
Developing and maintaining knowledge base information, application documentation and procedures
Managing file system archiving & retention policies
AMI device asset management (programs, IP configurations, locations, monitoring, warranty tracking, failure modes, etc.)
Ensuring that work complies with Leidos’ Standard Operating Procedures (SOPs), systems development life cycle methodology, policies, standards and procedures
Multi-tasking and effectively prioritizing within a high volume/time sensitive environment
Supporting On-call support on a rotating schedule for a 24/7/365 operation in addition to daily support assignments