Smart Hands Data Center Technician

Serverfarm•Vienna, VA

1d•$40 - $55

About The Position

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. The Smart Hands Technician is responsible for the reliable operation, maintenance, and optimization of mission-critical data center infrastructure. This role serves as a technical authority on shift, leading operational execution, mentoring junior technicians, and ensuring adherence to safety, change management, and operational excellence standards. The Smart Hands Technician plays a key role in protecting critical load, reducing operational risk, and supporting continuous improvement initiatives.

Requirements

High school diploma or equivalent
5+ years of experience in data center or mission-critical operations
Strong knowledge of electrical and mechanical systems
Ability to read one-line diagrams and OEM documentation
Ability to lift up to 50 lbs
Ability to work around energized equipment
Willingness to work shifts, nights, weekends, and holidays
Safety and risk management mindset
Strong technical judgment and leadership presence
Clear communication and accountability
Continuous improvement mindset

Nice To Haves

Associate or bachelor’s degree in technical field
Industry or OEM certifications
Experience with BMS, EPMS, DCIM, and CMMS platforms
Prior leadership or acting-lead experience
Experience executing cross-connect requests

Responsibilities

Operations Leadership & Monitoring - Serve as the senior technical resource during assigned shifts
Monitor and manage electrical, mechanical, and environmental systems
Lead response to alarms, events, and abnormal conditions
Conduct detailed facility walkthroughs and validate system performance
Lead shift turnovers and status communications
Client Support Provide timely response and resolution to Smart Hands tickets Provide hardware support for clients Complete cross-connects as requested by the client
Electrical & Mechanical Systems Execution - Operate and maintain UPS, generators, switchgear, ATS/STS, PDUs, and RPPs
Operate and support chillers, cooling towers, CRAH/CRAC units, pumps, and valves
Execute system switching, load transfers, and isolations per approved procedures
Identify system deficiencies and single points of failure
Maintenance & Change Management - Lead preventive and corrective maintenance activities
Review, validate, and execute MOPs, SOPs, and EOPs
Participate in change management and risk assessments
Oversee vendor activities and verify post-maintenance restoration
Safety, Compliance & Risk Management - Enforce LOTO, electrical safety, arc-flash, and PPE requirements
Participate in incident investigations and root cause analysis
Documentation & Reporting - Maintain and review operational logs and maintenance records
Contribute to procedures and technical documentation
Training, Mentorship & Development - Mentor junior technicians and new hires
Support qualification programs and skill assessments