Smart Home Consultant

ADT•Concord, CA

18h

About The Position

As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
Strong customer-focused communication skills.
Technical aptitude with smart device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Advise customers on the best system design and setup to support their safety goals.
Continuous learner who adapts to new tools and technologies.
Ability to climb, lift 10+ lbs., and work indoors/outdoors in varied conditions

Responsibilities

Deliver in-home consultations and assessments
Recommend smart home and security solutions based on customer goals
Install and activate security hardware, cameras, IoT devices, and smart home products
Integrate new products with the customer’s existing setup
Troubleshoot and resolve technical questions
Complete customer onboarding and product education
Build long-term customer confidence through proactive support
Identify upsell opportunities that strengthen home protection