SMB Care Representative

Uniti

1d•$15 - $17•Remote

About The Position

The Kinetic SMB Care Representative handles inbound calls in a call center environment on a variety of subjects. This position can be filled remotely anywhere within the country.

Requirements

Good telephone communication skills and customer interface ability
Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations
PC skills (Windows), 10-key and keyboarding skills
The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
Ability to work a schedule from 8:00 am – 6:00 pm ET Monday – Friday (overtime may be required)
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

Nice To Haves

At least 1 year of call center experience, preferably in the telecommunications industry
Relevant systems knowledge
Bilingual (Spanish/English) skills are a plus
Sales experience is a plus

Responsibilities

Resolve customer inquiries, billing issues and product/service concerns
Explain and save products and services to existing customers
Access and update customer accounts through computer-based systems with the customer on the phone
Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
Utilize systematic resources as needed to perform tasks
Other duties as assigned