SNF & Geriatrics Supervisor

Duly Health and Care • Downers Grove, IL

6h • $73,000 - $110,000

About The Position

Duly’s Value-Based Care organization is focused on delivering high-quality, coordinated care across the post-acute continuum. Reporting to the Director, Post-Acute & Advanced Care (or designee), the Supervisor, SNF & Geriatrics FFS is responsible for supporting the operational success of the Geriatrics fee-for-service (FFS) program by ensuring consistent SNF coverage, strong coordination with Post-Acute teams, and reliable administrative and operational support for Geriatricians.
This role partners closely with both the Post-Acute team, SNF RN Case Managers, and Geriatric physician leadership to ensure Geriatricians are appropriately deployed, supported, and enabled to focus on patient care. The Supervisor serves as a key operational bridge between physicians, SNFs, and care management teams.

Requirements

• BA/BS degree in Healthcare Administration, Business Administration, or a closely related discipline required OR an equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis
• A minimum of 3 years of related work experience in a medical clinic, hospital setting, or similar environment required, of which 1 year supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment preferred
• Proven track record of delivering operational results in a matrixed environment
• Experience working directly with physicians and clinical staff
• Proven experience in executing and implementing initiatives in a healthcare setting
• Strong project management skills with a demonstrated ability to drive projects to successful completion
• Exceptionally detail-oriented with a high degree of objectivity and analytical skills to ensure accuracy of reports and data.
• Excellent communication and interpersonal skills with the ability to influence and inspire others
• Knowledge of value-based care and fee-for-service principles, healthcare operations, and regulatory requirements
• Project management expertise and ability to foster collaboration across diverse teams
• Exceptional written, verbal and interpersonal communication skills
• Ability to effectively communicate with employees, patients and other individuals in a professional and courteous manner
• Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
• Communication: Ability to communicate effectively at all levels and across functions of the organization, think clearly, communicate concisely, and collaborate
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Analytical Thinking: Ability to analyze information, compare, contrast, trend data, and draw conclusions
• Leadership: Appropriately optimistic and inspiring. Willingness to lead, take charge, offer opinions and direction and effectively execute on initiatives/opportunities
• Resilience: Effectively manages stress and maintains adaptability and flexibility in a fast-paced setting
• Creativity: Ability to generate ideas and solutions to routine challenges and new ventures

Responsibilities

• Partner with the Post-Acute team and SNF RN Case Managers to ensure appropriate Geriatrician coverage across skilled nursing facilities.
• Maintain and regularly update Geriatrician coverage maps by SNF, including primary and backup coverage.
• Support day-to-day coverage adjustments related to PTO, illness, schedule changes, or census fluctuations.
• Serve as a point of contact for SNF partners regarding Geriatrics coverage coordination and operational questions.
• Provide administrative and operational support to the Geriatrics FFS physician team, including:
• PTO tracking and coordination
• Schedule support and coverage planning
• Distribution of daily SNF census reports
• Coordination of basic operational needs and requests
• Ensure Geriatricians receive timely, accurate information needed to perform their roles effectively.
• Help establish and reinforce clear expectations related to schedules, coverage responsibilities, and communication standards.
• Work closely with the Post-Acute leadership team to align Geriatrics operations with broader SNF and post-acute strategies.
• Support Post-Acute initiatives by providing data, coordination, and operational follow-through as needed.
• Assist with issue escalation and resolution related to SNF operations, physician coverage, or workflow gaps.
• Participate in recurring meetings with Post-Acute leaders and SNF partners as appropriate.
• Distribute and maintain recurring operational reports (e.g., daily census, coverage summaries).
• Ensure consistent communication between Geriatricians, SNF Case Managers, and Post-Acute leadership.
• Identify opportunities to improve workflows, reduce manual work, and standardize processes related to Geriatrics and SNF operations.
• Support documentation of processes and contribute to playbooks or SOPs as the program matures.
• Provide day-to-day guidance and oversight to administrative or coordinator staff supporting the Geriatrics program.
• Support onboarding and training of new team members as needed.
• Reinforce accountability, professionalism, and a service-oriented mindset across the team.
• Works with Geriatricians to assist with scheduling meetings with patients and/or writing letters to/for patients
• Reviews reports to ensure target metrics are achieved and processes are being followed
• Conducts trainings and refreshers regarding regulatory compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files
• Monitors transportation and housekeeping activities
• Collaborates with the Leadership Team and Administrators in relation to strategic business planning

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level