Social Media Content Creator

Security Service Federal Credit Union • San Antonio, TX

8d

About The Position

The Social Media Content Creator is responsible for developing engaging, brand
aligned content that strengthens the institution’s digital presence across all
social platforms. This role will create compelling content, graphics, and short
form video while maintaining compliance with financial industry regulations. The
position is critical in enhancing customer trust, promoting financial education,
presenting our products and services, and elevating the institution’s reputation
in the communities we serve. Creates high quality social media content (copy,
graphics, videos, animations) that supports brand goals and both marketing and
social media campaign objectives. Own daily posting schedules across platforms
such as Facebook, Instagram, X (Twitter), TikTok, and YouTube. Produces short
form video content that aligns with trending formats while maintaining brand
integrity. Collaborates with internal partners to translate business priorities
into compelling digital stories. Ensures all content adheres to regulatory,
compliance, and accessibility requirements (e.g., ADA digital standards).
Maintains a consistent brand voice tailored to the credit union’s trusted,
community focused presence. Delivers ideas for the social content calendars in
coordination with the marketing team. Monitors community engagement and respond
to comments/messages in accordance with approved policies, protocols, and
procedures, while understanding when to escalate sensitive matters as needed.
Tracks performance metrics and optimize content based on insights. Partners with
compliance and risk teams to ensure posts meet regulatory standards (e.g.,
disclosures, prohibited language). Reviews platform analytics to identify
high-performing content and recommend adjustments to improve engagement and
reach. Participates in or coordinate on-camera storytelling that highlights
employees, members, and community impact. Completes any other job related duties
needed to help drive to our Vision, fulfill our Purpose, and abide by our
Organization’s Values.

Requirements

• Bachelor’s degree in Marketing, Communications, Graphic Design, Film/Video Production, Digital Media/Media Arts, or related field; or equivalent experience.
• 2–4 years of experience creating social media content for a corporate brand, agency, or financial institution.

Responsibilities

• Creates high quality social media content (copy, graphics, videos, animations) that supports brand goals and both marketing and social media campaign objectives.
• Own daily posting schedules across platforms such as Facebook, Instagram, X (Twitter), TikTok, and YouTube.
• Produces short form video content that aligns with trending formats while maintaining brand integrity.
• Collaborates with internal partners to translate business priorities into compelling digital stories.
• Ensures all content adheres to regulatory, compliance, and accessibility requirements (e.g., ADA digital standards).
• Maintains a consistent brand voice tailored to the credit union’s trusted, community focused presence.
• Delivers ideas for the social content calendars in coordination with the marketing team.
• Monitors community engagement and respond to comments/messages in accordance with approved policies, protocols, and procedures, while understanding when to escalate sensitive matters as needed.
• Tracks performance metrics and optimize content based on insights.
• Partners with compliance and risk teams to ensure posts meet regulatory standards (e.g., disclosures, prohibited language).
• Reviews platform analytics to identify high-performing content and recommend adjustments to improve engagement and reach.
• Participates in or coordinate on-camera storytelling that highlights employees, members, and community impact.
• Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level