Social Media Platform Coordinator

TEKsystems•Irving, TX

1d•$30 - $40•Hybrid

About The Position

The Enterprise Social Media Platforms Coordinator supports the day to day administration, governance, and operational health of enterprise social media platforms used across the organization. This role focuses on backend platform support, request intake, documentation, and compliance enablement across platforms such as LinkedIn, Meta, YouTube, and enterprise tools including Sprout Social and Brandwatch. Working closely with the Enterprise Social Media Platform Owner, marketing, communications, IT, and compliance teams, the coordinator ensures social platforms are configured correctly, users are supported, and governance standards are consistently applied. This role enables scalable, compliant social media operations while freeing platform owners to focus on strategy, innovation, and optimization. This is an execution focused, detail oriented role ideal for someone interested in social platform operations, governance, and digital systems rather than content publishing or creative development.

Requirements

Working knowledge of major social media platforms such as LinkedIn, Meta (Facebook/Instagram), and YouTube.
Familiarity with enterprise social tools such as Sprout Social and Brandwatch (or similar).
Basic understanding of social platform settings, permissions, account structures, and governance concepts.
Strong attention to detail and ability to manage multiple requests simultaneously.
Experience with ticketing systems, structured intake workflows, or request queues preferred.
Ability to follow documented processes and enforce governance standards consistently.
Highly organized, dependable, and comfortable working in a deadline driven environment.
Clear, professional written and verbal communication skills.
Ability to explain processes and platform concepts to non technical users.
Comfortable escalating issues appropriately and partnering across teams.
Strong interpersonal skills and service mindset.
Ability to troubleshoot routine platform issues independently.
Good judgment when handling access requests, compliance questions, or sensitive situations.
Willingness to ask questions and learn from platform owners and subject matter experts.
Bachelor’s degree in Marketing, Communications, Business, Information Systems, or a related field (or equivalent experience).
1–3 years of experience in social media operations, digital platform support, marketing operations, or a coordinator level role.
Experience in enterprise, agency, or multi stakeholder environments preferred.
Interest in governance, digital platforms, and scalable social media operations.

Nice To Haves

Exposure to social analytics or listening dashboards is a plus.
Mature professional needed. Needs to be a confident communicator, calm, and disciplined. Not afraid to ask questions or suggest better ways of doing things.
This group is currently defining their enterprise social media governance processes. This person needs to be a part of building and defining.

Responsibilities

Manage daily intake of backend or administrative requests related to enterprise social media platforms.
Execute routine platform tasks, including: o Account and page provisioning o User and admin access management o Permissions updates and role assignments o Tagging, naming conventions, and basic configuration tasks
Troubleshoot standard platform issues and escalate complex, high risk, or sensitive cases to the Enterprise Platform Owner.
Monitor platform health and flag recurring issues or risks.
Support enforcement of enterprise social media governance policies across accounts, users, and regions.
Assist with monitoring for compliance issues, account misuse, impersonation risks, or policy violations.
Ensure correct application of brand, access, and security standards.
Follow established privacy, security, and data handling guidelines and escalate concerns as needed.
Maintain accurate and up to date documentation, including: o Platform SOPs and process guides o Access request workflows o Governance and escalation procedures
Support creation of onboarding and reference materials for internal users.
Track common issues and contribute to process improvements that reduce request volume or friction.
Serve as first line support for internal users and partners with platform related questions.
Provide clear guidance on processes, timelines, and governance requirements.
Coordinate with cross functional teams (marketing, communications, IT, legal, compliance) to resolve requests requiring multi team involvement.
Maintain a professional, service oriented approach to user support.
Stay current on updates and changes to supported social platforms and enterprise social tools.
Support platform pilots or enhancements by assisting with testing, documentation, and rollout support.
Participate in team meetings and operational planning discussions.