Social Responsibility Program Manager, WW Sustainability

Amazon • Arlington, VA

5h

About The Position

Join us at the forefront of Amazon's sustainability initiatives to work on
environmental and social advancements to support Amazon's long term worldwide
sustainability strategy. At Amazon, we're working to be the most
customer-centric company on earth. To get there, we need exceptionally talented,
bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale
and speed to build a more resilient and sustainable company. We manage our
social and environmental impacts globally, and drive solutions that enable our
customers, businesses, and the world to become more sustainable.

Amazon's Human Rights & Social Impact program drives customer trust, business
continuity, and sustainable social impact by embedding respect for human rights
and the environment throughout Amazon’s entire value chain. We implement
company-wide standards and commitments such as our Global Human Rights
Principles (GHRP)
[https://sustainability.aboutamazon.com/people/human-rights/principles] and
Supply Chain Standards (SCS)
[https://sustainability.aboutamazon.com/people/supply-chain]. We seek to
continuously improve the tools and processes used in integrating human rights
and environmental due diligence across the business.

The Human Rights and Social Impact team is looking for a Program Manager to
support execution and continuous improvement of Amazon's Responsible Minerals
Sourcing and supplier risk programs. This role is central to maintaining
high-quality program operations, ensuring accurate data flows, and supporting
business stakeholders in understanding supplier compliance status. Working
within a collaborative team structure, you will own key operational workflows
while learning to contribute tactically to program strategy.

The ideal candidate is an organized, detail-oriented professional with a
problem-solving mindset and solid communication skills. You have experience in
conflict minerals reporting or in supply chain risk management. You are a
self-starter who takes ownership of your work, can manage multiple competing
priorities, and proactively identifies opportunities to improve processes.

Requirements

• Bachelor's degree or equivalent
• 3+ years of program or project management experience
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience interpreting data and making business recommendations
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience in Excel and PowerPoint
• 3+ years of professional experience in social responsibility, responsible sourcing, sustainability, compliance, or a related field
• Strong attention to detail and ability to manage recurring, time-sensitive workflows
• Passion for sustainability, responsible sourcing, and human rights

Nice To Haves

• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience implementing process improvements
• Experience in conflict minerals reporting, responsible mineral sourcing frameworks (e.g., OECD Due Diligence Guidance, RMI), or related supply chain compliance programs
• Familiarity with CMRT/EMRT workflows or similar supplier compliance reporting tools
• Familiarity with workflow management systems
• Knowledge of SQL or other data querying tools
• Experience in a corporate environment working with cross-functional teams and external partners

Responsibilities

• Managing the end-to-end flow of Conflict Minerals Reporting Template (CMRT) and Extended Minerals Reporting Template (EMRT) data, from ingestion and classification to publication in internal business facing dashboards and leadership reporting.
• Tracking smelter due diligence corrective action status and coordinating monthly Denied Party Screening (DPS), escalating risks or delays to program leads as needed
• Serving as a point of contact for Business Units on supplier status and classification questions, and managing supplier follow-up and escalations for non-responsive suppliers
• Coordinate implementation of compliance strategies for forthcoming minerals due diligence regulations
• Understand end-to-end supplier due diligence processes and communicate clearly with stakeholders on how changes may impact internal and external customers
• Collaborate with stakeholders across Amazon business models, as well as third-party firms and suppliers
• Develop and improve project and program management processes, identifying opportunities to leverage technology, AI, and improve automation
• Create and maintain business metrics and reporting to support program visibility
• Revise and maintain internal documentation, FAQs, and resources for Human Rights and Social Impact, business stakeholders, and suppliers based on program updates
• Provide concise, digestible status updates for senior leadership on operational topics and program progress
• Contribute to deep dives on supplier due diligence quality, data accuracy, and operational efficiency
• Identify opportunities to optimize recurring workflows and procedures, and collaborate with the program team to implement improvements
• Maintain awareness of industry best practices in responsible minerals sourcing, and flag emerging trends or regulatory changes to program leads
• Support the team in improving processes for ingesting and analyzing supplier compliance data
• Support team meeting operations, including preparing agendas, capturing notes and action items, and following up to keep workstreams on track
• Contribute to goal-setting and planning cycles by tracking progress, compiling updates, and preparing materials for leadership and business reviews
• Help maintain team reporting and dashboards that communicate program health and progress to senior stakeholders

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level