Social Services Coordinator
About The Position
The Social Services Coordinator is a skilled social services navigator, group facilitator, volunteer manager, and community liaison who thrives while working in dynamic, community-centered environments. This role ensures that LGBTQIA2S+ elders in Seattle/King County are aware of and can access resources that support their wellbeing, stability, and sense of belonging. The Social Services Coordinator provides direct 1:1 information and assistance, coordinates support groups, collaborates with community partners, and supports volunteers delivering services. at the GenPride Center and throughout King County. The schedule may include early morning, evening, and weekend hours. This position reports to the Program and Services Manager and collaborates closely with GenPride staff, partners, volunteers, and community members.
Requirements
- Deep commitment to racial, aging, and LGBTQIA2S+ equity and experience working across diverse lived experiences.
- 2+ years of experience providing direct social service support to older adults, including a robust understanding of elder and LGBTQIA2S+ systems and services.
- 2+ years of experience coordinating programs and/or managing volunteers.
- Skilled understanding of older adult development and needs, including caregiving, grief, joy, and power.
- Strong relationship-building skills and the ability to cultivate trust with elders, coworkers, volunteers, and partners.
- Excellent organizational skills with the ability to effectively manage program documentation, multiple priorities and shifting needs.
- Strong, clear communication skills both oral and written. Collaborative, communicative, and adaptable, with comfort giving and receiving feedback.
- Demonstrated humility, self-reflection, curiosity, and skill in repairing professional relationships.
- Proficiency with Microsoft Office and ability to adapt to new technologies; familiarity with client databases preferred.
- Ability to travel to community locations throughout King County.
- COVID vaccination required.
Nice To Haves
- Bilingual in one or more King County threshold languages a plus
- Experience using Motivational Interviewing or similar engagement approaches.
Responsibilities
- Provide person-centered, strengths-based, and trauma-informed information, assistance, and referrals to LGBTQIA2S+ older adults.
- Serve as a liaison and advocate alongside individuals working with landlords, benefits programs, healthcare providers, and social service systems.
- Support short-term problem-solving and benefits enrollment in partnership with trained volunteers.
- Build trusting relationships with elders with diverse lived experiences, including individuals experiencing housing instability, substance use, and/or significant mental or physical health challenges.
- Assess caregiver needs within the community and help design responsive supports aligned with program goals and grant requirements.
- Coordinate and facilitate support groups and community-based services for LGBTQIA2S+ elders and caregivers.
- Partner with LGBTQIA2S+ and senior-serving organizations to assess community needs and co-create responsive programs and services.
- Collaborate with the Program and Services Manager to offer classes, workshops, and group activities that foster connection, resilience, and wellbeing.
- Support outreach efforts that connect elders to services at the GenPride Center and throughout King County.
- Maintain accurate, timely documentation of services, referrals, partnerships, and outcomes using GenPride’s data systems.
- Prepare narrative reports and support evaluation and continuous improvement efforts.
- Engage participants in feedback and follow-up processes to inform program development and quality improvement.
- Ensure confidentiality and uphold ethical standards in all aspects of service delivery.
- Serve as a member of GenPride’s Coordinating Team, supporting alignment and integration across programs.
- Apply racial, aging, and LGBTQIA2S+ equity frameworks in daily work, planning, and decision-making.
- Participate meaningfully in caucus groups, organizational learning, and culture-building efforts.
- Contribute to an inclusive, mission-focused, and community-centered organizational culture.
Benefits
- Generous and flexible paid time off, paid family and medical leave, and support for ongoing professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
