SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas • De Queen, AR

4d

About The Position

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.Primary ResponsibilitiesThe assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.

Requirements

• Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.
• Required to have a background check and child/adult maltreatment registry check.
• Case management and service coordination
• Knowledge of crisis intervention and de-escalation techniques
• Knowledge of Arkansas social service laws, policies, and regulations
• Proficiency in data management, reporting, and documentation
• Familiarity with trauma-informed care and cultural competency
• Understanding of behavioral health and protective services
• Leadership and mentorship skills for supervisory roles

Nice To Haves

• Formal Bachelor’s Degree and four years of experience in a child welfare or human service program.
• Experience with community engagement or community resources
• Public speaking
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong organizational skills

Responsibilities

• Prioritize activities and deadlines for themselves and their subordinates
• Review/monitor work performance
• Follow and enforce policies and procedures
• Adhere to strict time frames
• Review reports
• Ensure the delivery of services which follow policy and law
• Coordinate with other agencies for services
• Conduct presentations to organizations (when needed)
• Review and approve workers' travel, TDM's/Protection Plans, and CHRIS work
• Prep for court
• Fill in during times of non-availability and staffing shortages
• Other duties as assigned
• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide expertise in crisis intervention, case management, and legal compliance.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.
• Oversee compliance with federal, state, and agency regulations.
• Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Benefits

• Pension
• Maternity leave
• Paid state holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level