Social Services Technician

State of Delaware•Dover, DE

21h

About The Position

This position plays a vital role in supporting families by enrolling eligible participants in the Women, Infants, and Children (WIC) program, which provides nutritious food benefits, nutrition education, and referrals to essential health and social services for pregnant, postpartum, and breastfeeding women, as well as infants and children up to age five. The incumbent serves as a point of contact for clients, handling appointment scheduling, client interviews, data entry in the WIC computer system, and benefit issuance for active participants. Success in this role requires strong communication and customer service skills, the ability to thrive in a collaborative team environment, and the capacity to manage frequent 15-minute appointments while multitasking efficiently in a fast-paced setting.

Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
Six months experience in record keeping.
Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Applicants must be legally authorized to work in the United States.
As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Responsibilities

Distributes program benefits/resources to eligible clients.
Distributes forms, brochures, fact sheets and other related information.
Completes or assist clients in completing preliminary information and reviews forms for completeness.
Provides routine information regarding programs.
Writes and mails letters.
Keeps records, submits required reports, completes or types routine forms or letters, addresses.
Gathers routine information according to a standard format for use in determining eligibility of benefits.
Conducts follow up activities on clients as assigned.
Refers clients/cases to appropriate agency for additional resources.
May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.