Social Services Worker (4557)

THE SALVATION ARMY•Norfolk, VA

7d•$16 - $19•Hybrid

About The Position

This position is responsible for: Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

Requirements

High School Diploma or G.E.D. required with additional secretarial courses preferred
Two (2) years’ experience performing clerical work in an office environment
Or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Valid State Driver’s License

Responsibilities

Greets and interviews clients requesting financial assistance to determine client’s eligibility for assistance based on program guidelines and restrictions
Records clients disposition and other pertinent information such as income, expenses, family and work history
Assists clients in completing applications for assistance
Provides clients with food from pantry
Receives and stocks items donated for the pantry
Maintains an itemized account of pantry disbursements and inventory
Processes rent and utility financial assistance for eligible clients
Contacts utility organizations and landlords to arrange and process financial assistance
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date
Obtains signatures of clients as needed
Reviews and tracks all client records in order to determine if client is active or inactive
Maintains confidentiality of client information
Prepares and maintains statistical records on all services provided
Compiles and prepares monthly statistical reports
Ensures the accuracy and completeness of the same