Soft Services Manager

Amentum•Portland, OR

2d•$95,000 - $100,000

About The Position

Amentum is seeking a Soft Services Manager. The Soft Services Manager is fully responsible for the overall operation of vendors completing custodial services, landscaping, pest control, snow removal, etc. The Soft Services Manager will also work with other managers to ensure efficient utilization and accountability for space and facilities based on needs, space limitations, and cost considerations. Facility services relate to new construction, remodeling, building maintenance, and rearrangement, including assuring compliance with all applicable codes, rules, regulations, laws, and Company standards. Work requires knowledge of cost estimating, planning and scheduling techniques. Responsibilities: Develops plans and programs in response to present and anticipated space and facility requirements. Prioritizes work based on the needs of the client and for the on-time completion of all work, as well as all documentation involved. Ensures all subcontractors receive required training to perform the subcontracted services in accordance will all Amentum and client safety rules, guidelines, and regulatory requirements. Scheduling, planning, documentation, performance and reporting with Amentum management team and client. Ensures soft services are run efficiently, maintains good customer relationships, and aims to exceed the customers’ expectations. Coordinates final approval of facility designs. Formulates operating rules, regulations, and procedures. Inspects plant facilities or reviews inspection reports, to determine repairs, replacement, or improvements required. Clearly understands Amentum scope of work and contract requirements for the area of responsibility. Supports Amentum management as the designated Amentum agent for all soft services discussions and negotiations with client. Compiles, maintains, and presents various reports to Amentum management and client teams. Coordinates activities of personnel involved in repair and maintenance of facilities, buildings, and equipment to minimize interruption and improve efficiency. Prepares related reports and audits current procedures to monitor efficiency of operations. Evaluates proposals and bids for various design, contracting, and follow-on services as required. Recommends bid acceptance. Reviews reports of expenditures for previous year and proposed improvements on facilities in order to prepare budget estimates for upcoming year. Ensures employee conformance to established practices and proper training of staff. Responsible for hiring, employee motivation, and counseling of employees supervised. May assist in the design and development of new facilities. Responsible for the enforcement of company security/safety policies and procedures. May be responsible for the direction of security personnel and programs at company office facility. Performs other duties as assigned by Management. Oversees day-to-day soft services operations of client’s buildings and facilities. Influences, develops and controls budget, costs, staff and vendors by planning, scheduling, implementing processes and drafting procedures.

Requirements

Bachelor's degree in business, management, engineering or related field and at least five years of progressive supervisory experience in managing contracts for maintenance, operation, or construction services for facilities, utilities or infrastructure.
Proficiency in Microsoft Office Suites with emphasis on the ability to navigate and formulate within Excel and Access.
General working knowledge of industrial facility maintenance in a manufacturing environment.
Experience utilizing a CMMS (Computerized Maintenance Management System).
Good communications and analytical skills; working knowledge of computer systems and integrated software application programs is required.
Position may require travel.
Wear steel toe safety shoes, safety glasses, gloves, hard hats, and other Personal Protective Equipment as needed.
Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.
Must be willing to work overtime when required.
May be required to work holidays and weekends.

Responsibilities

Develops plans and programs in response to present and anticipated space and facility requirements.
Prioritizes work based on the needs of the client and for the on-time completion of all work, as well as all documentation involved.
Ensures all subcontractors receive required training to perform the subcontracted services in accordance will all Amentum and client safety rules, guidelines, and regulatory requirements.
Scheduling, planning, documentation, performance and reporting with Amentum management team and client.
Ensures soft services are run efficiently, maintains good customer relationships, and aims to exceed the customers’ expectations.
Coordinates final approval of facility designs.
Formulates operating rules, regulations, and procedures.
Inspects plant facilities or reviews inspection reports, to determine repairs, replacement, or improvements required.
Clearly understands Amentum scope of work and contract requirements for the area of responsibility.
Supports Amentum management as the designated Amentum agent for all soft services discussions and negotiations with client.
Compiles, maintains, and presents various reports to Amentum management and client teams.
Coordinates activities of personnel involved in repair and maintenance of facilities, buildings, and equipment to minimize interruption and improve efficiency.
Prepares related reports and audits current procedures to monitor efficiency of operations.
Evaluates proposals and bids for various design, contracting, and follow-on services as required.
Recommends bid acceptance.
Reviews reports of expenditures for previous year and proposed improvements on facilities in order to prepare budget estimates for upcoming year.
Ensures employee conformance to established practices and proper training of staff.
Responsible for hiring, employee motivation, and counseling of employees supervised.
May assist in the design and development of new facilities.
Responsible for the enforcement of company security/safety policies and procedures.
May be responsible for the direction of security personnel and programs at company office facility.
Performs other duties as assigned by Management.
Oversees day-to-day soft services operations of client’s buildings and facilities.
Influences, develops and controls budget, costs, staff and vendors by planning, scheduling, implementing processes and drafting procedures.