Software Application Support Engineer, Retail Engineering

Apple • Austin, TX

125d

About The Position

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.

Requirements

• 3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering
• Coding knowledge in Java, Scala and frameworks related to Java
• Good understanding of SQL
• Skills and experience in monitoring, alerting, fault analysis, and automation
• BS degree and equivalent experience or higher in CS or related field

Nice To Haves

• Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results
• Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions
• Experience in RCA of technical issues
• Strong teammate who furthers collaboration; Excellent social skills
• Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
• Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting
• Working experience on cloud infra, like AWS
• Experience with one or more - Splunk, monitoring tools, APM & observability
• Support experience with eCommerce platform is a plus
• Exposure to Incident and Problem Management processes is a plus

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees