About the position
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Are you inspired to work with a team than launches products with direct and massive impact on Amazon's customers? Are you excited to join one of the newest and most exciting AWS services? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. See our section in Andy Jassy 2020 re:Invent keynote. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus. As a developer focused on testing on our team, you'll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. There's an opportunity to create testing frameworks and streamline the testing of one of the most services used in Amazon Connect. You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving Amazon Bedrock, Large-Language Models (LLMs), NoSQL databases, MicroServices and more.
Responsibilities
- Own code end-to-end from design to development.
- Work closely with senior technical leaders within the team and across AWS.
- Create testing frameworks and streamline the testing of Amazon Connect services.
- Develop the next generation contact center technology.
Requirements
- 2+ years of non-internship professional software development testing experience.
- 1+ years of test automation frameworks and tools building experience.
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design.
- Experience in penetration testing and exploitability-focused vulnerability assessment.
- Experience in platform-level security mitigations and hardening for Linux and Windows.
Nice-to-haves
- Knowledge of overall system architecture, scalability, reliability, and performance in a database environment.
- Experience with security in service-oriented architectures and web services.
Benefits
- Flexible work hours and arrangements.
- Mentorship and career growth opportunities.
- Diverse and inclusive workplace culture.
