Software Developer

General Dynamics Information Technology•Bossier City, LA

12h•Hybrid

About The Position

Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale. As a Software Developer, you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You’ll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies. If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you. HOW A SOFTWARE DEVELOPER WILL MAKE AN IMPACT:

Requirements

3+ years of software development or platform engineering experience in cloud or enterprise environments.
Proficiency in JavaScript, Python and/or Java
Experience developing and working with RESTful APIs
Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
Experience with version control systems (Git)
Strong understanding of translating business needs into technical designs, user stories, and development tasks
Strong communication skills
Ability to explain technical concepts to both technical and non-technical audiences
Proven ability to work independently while collaborating effectively within a team

Nice To Haves

Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect
Experience with cloud infrastructure and automation, including Terraform or AWS CloudFormation
Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
Hands-on experience with AWS services (S3, Lambda, RDS, DynamoDB, VPC, IAM) and/or Google Cloud services (Cloud Storage, BigQuery, GKE)
Experience integrating or developing solutions using cloud AI services, such as: Bedrock and SageMaker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud
AWS Certified Developer – Associate
Google Cloud Certified – Professional Cloud Developer

Responsibilities

Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
Maintain system integrity, availability, and security in alignment with federal compliance and security standards
Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
Support platform upgrades, testing, and reconfiguration across development, test, and production environments
Monitor and tune applications and integrations to ensure optimal performance and reliability
Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities