Software Development Engineer, Ring

Amazon • North Reading, MA

155d • $129,300 - $223,600

About The Position

The Ring and Blink Customer Service Engineering Services team is transforming how we serve thousands of customers through innovative AI solutions. Our team is building the future of customer service, developing intelligent systems that provide timely, proactive support while improving efficiency. We're looking for an experienced Software Development Engineer to design and deliver key components of our AI initiatives. In this role, you'll design and implement critical features of our AI-powered customer service platform, make key architectural decisions, and help define technical approaches for automated support systems. You'll work across teams to develop scalable solutions that set new standards for AI-powered customer service.

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Strong proficiency in at least one object-oriented language (e.g., Java, Python)
• Demonstrated experience designing and implementing large-scale software systems
• Experience with AWS services and cloud-native architectures
• Track record of delivering complex software projects

Nice To Haves

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent
• Experience with Generative AI technologies and large language models
• Strong background in AWS AI services or Amazon Bedrock
• Experience building and maintaining production ML/AI systems
• Expertise with CI/CD practices and DevOps culture
• Strong technical collaboration and communication abilities
• Excellence in system design and architecture
• Extensive experience with Python and Typescript

Responsibilities

• Own the technical design and implementation of major features within our AI initiatives
• Architect and build scalable solutions that integrate AWS services with AI technologies
• Drive improvements in our development and deployment processes
• Ensure high quality through robust testing and monitoring strategies
• Lead technical discussions and design reviews for new features
• Balance customer needs with technical constraints to deliver optimal solutions

Benefits

• Equity and sign-on payments may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree