Software Engineer, AI Automations (Senior, Staff)

Kustomer • New York, NY

1d • Remote

About The Position

You will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.
Kustomer has taken products like AI Customer Experience (AIC) from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI Automations team.
As the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.

Requirements

• Proven experience in a developer experience, developer tooling or platform engineering role
• Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
• 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.
• Ability to see the big picture across engineering and product to identify systemic inefficiencies
• Degree in Computer Science or a related disciplines

Nice To Haves

• Experience with containers and deployment with ECS and Terraform is a big plus

Responsibilities

• Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.
• Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.
• Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.

Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options.
• In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy
• in the UK we also offer pension, supplemental health insurance and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level