Software Engineer, Developer Relations (EAC)

About the position

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating. Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development. Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide.

Responsibilities

• Troubleshoot complex integration and operational issues involving Anti-Cheat, analyzing crash dumps, logs, and call stacks to identify root causes
• Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively
• Debug and reproduce customer issues, clearly documenting and communicating findings internally and externally
• Represent Epic Games through asynchronous and live support, presence at trade shows such as UEFest, and customer visits
• Develop and maintain clear, comprehensive technical documentation, tutorials, and guides to support partner integration
• Advocate for partners' successful integration and continued use of Anti-Cheat and related Epic technologies, and influence product improvements through customer insights
• Research and identify opportunities to enhance Anti-Cheat technologies and developer experience

Requirements

• Highly proficient in C and C++, particularly low-level or kernel-level debugging and development
• Strong ability to analyze crash dumps and debug complex, obfuscated code at the assembly level
• Familiarity with cross-platform development (Windows, Linux, macOS), understanding differences and limitations across these platforms
• Exceptional problem-solving abilities, proactively tackling issues independently
• Excellent verbal and written communication skills to effectively collaborate with internal teams and external partners
• Ability to manage multiple tasks simultaneously, work well under pressure, and prioritize to meet SLA targets
• Prior experience with SDK/API integration and understanding of software engineering principles, including legacy support
• Understanding of online multiplayer video game architectures and associated security concerns

Benefits

• 100% of the premiums for both you and your dependents for Medical, Dental, and Vision
• Long Term Disability and Life Insurance
• 401k with competitive match
• Robust mental well-being program through Modern Health, providing free therapy and coaching for employees & dependents
• Company-wide paid breaks and events throughout the year
• Unlimited PTO and sick time
• Paid sabbatical after 7 years of employment