About The Position

Additional Details: 2+ years of software engineering experience, including technical leadership on customer‑facing platforms Proven experience building or leading chatbots / conversational platforms at enterprise scale Strong system design and architecture skills for scalable, resilient, real‑time systems Experience integrating chat platforms with backend systems via secure APIs Hands‑on knowledge of AI / LLM‑enabled chat (intent detection, response generation, or similar) Experience designing deterministic, rules‑based chat flows for regulated use cases Strong understanding of secure coding practices, authentication/authorization, and data protection Experience working in highly regulated environments (banking, financial services, healthcare, etc.) Ability to implement monitoring, logging, testing, and reliability patterns for production systems Proven ability to lead, mentor, and collaborate across product, security, and compliance teams Depth & Scope: Foundational knowledge of specific domain or engineering frameworks, technology, tools, processes and procedures Performs medium to moderately complex technical tasks under general supervision Foundational knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards Develops program specifications; adapts, integrates, codes, tests and debugs programs; and is responsible for executing Uses existing procedures to solve routine problems; makes limited exceptions Education & Experience: Undergraduate degree, Postgraduate degree or Technical Certificate Strong academic background (e.g., computer science, engineering) 2+ years relevant experience

Requirements

  • 2+ years of software engineering experience, including technical leadership on customer‑facing platforms
  • Proven experience building or leading chatbots / conversational platforms at enterprise scale
  • Strong system design and architecture skills for scalable, resilient, real‑time systems
  • Experience integrating chat platforms with backend systems via secure APIs
  • Hands‑on knowledge of AI / LLM‑enabled chat (intent detection, response generation, or similar)
  • Experience designing deterministic, rules‑based chat flows for regulated use cases
  • Strong understanding of secure coding practices, authentication/authorization, and data protection
  • Experience working in highly regulated environments (banking, financial services, healthcare, etc.)
  • Ability to implement monitoring, logging, testing, and reliability patterns for production systems
  • Proven ability to lead, mentor, and collaborate across product, security, and compliance teams
  • Foundational knowledge of specific domain or engineering frameworks, technology, tools, processes and procedures
  • Foundational knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards
  • Undergraduate degree, Postgraduate degree or Technical Certificate
  • Strong academic background (e.g., computer science, engineering)
  • 2+ years relevant experience

Responsibilities

  • Develops new solutions as required for engineering programs and projects within assigned area
  • Develops new features and performs unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
  • Supports business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes)
  • May also be responsible for peer code review
  • Works with technology partners to ensure the configuration and custom components meet application requirements and performance goals
  • Analyzes the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
  • Works with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals
  • Monitors product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
  • Documents and verifies system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project
  • Participates in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
  • Creates and maintains quality code, ensures defect free programming consistent with standards; provides code maintenance and support during testing cycles and post-production deployment and participates in reviewing peer coding
  • Provides technical expertise during Incident management, analyzes incident reports and outages, performs impact assessment for incidents and facilitates internal and external communication throughout incident resolution
  • Participates in identifying and recommending development / testing solutions / tools in support of project / application objectives
  • Assists in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures

Benefits

  • Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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