Software Engineer I

Inroads•Washington, DC

8d•$95,000 - $115,000

About The Position

As a Software Engineer, you will work with a team of analysts, data scientists, and engineers to drive high-impact results for millions of Americans. The team’s mission is to improve web-based services for healthcare beneficiaries seeking customer support. You have strong technical skills and are a creative thinker who always seeks to innovate and deliver value to our clients. Experience with Microsoft Dynamics 365 will be central, specifically implementing back-end solutions to help our client’s staff deliver swift customer service. You lean into developing new, informed solutions in a production-oriented environment. You will be staffed in this role as part of a larger federal contract team of developers, designers, and service delivery leaders.

Requirements

At least 3+ years of experience in software engineering with an undergraduate degree or higher in a related field with a focus on Microsoft Dynamics
Recent federal digital services experience strongly preferred
Experience supporting digital services clients or stakeholders for a large population of customers.
Hands-on experience with Microsoft Dataverse (data modeling, business rules, security roles) and Power BI (datasets, DAX, report development, governance).
Demonstrated ability to coordinate cross‑functionally and influence program direction; experience shaping and/or contributing to a roadmap.
Experience establishing relationships with leaders, stakeholders, and individual contributors in a digital services setting.
Experience working in an agile software development environment (Scrum/Kanban), including backlog management and iterative delivery.
Ability to diagnose and improve system performance and reliability; familiarity with observability practices (logging, metrics, tracing).
Expertise with using GitHub, Jira, and Azure (e.g., Azure DevOps, Azure Functions, App Services, Key Vault).
Strong attention to detail and ability to effectively manage and prioritize several tasks or projects concurrently.
Excellent communication skills with the ability to translate technical concepts for non‑technical audiences.
Ability to successfully attain and maintain a Federal Public Trust background investigation, including U.S. citizenship.

Nice To Haves

Experience with Dynamics 365 Customer Service modules, Omnichannel, and Power Platform (Power Automate, Power Apps).
Knowledge of security and compliance standards relevant to federal digital services (e.g., FedRAMP, FISMA) and data governance best practices.
Certifications such as Microsoft Power Platform or Dynamics 365 (e.g., PL‑200, MB‑200) are a plus.

Responsibilities

Design and develop backend Microsoft Dynamics 365 solutions, partnering closely with front‑end designers and staff end‑users (agents) for continuous support and iteration.
Optimize and enhance CRM workflows to improve support routing accuracy, reduce manual intervention, and drive measurable efficiency gains.
Participate in sustainment/enhancement tasks such as backend CRM maintenance, real‑time performance monitoring, incident response, and security compliance documentation.
Build scalable, secure integrations across digital customer support experiences; improve REST APIs and system integrations, quality assurance, and test automation.
Develop data transformations and backend services leveraging Microsoft Dataverse; design robust data models, relationships, and business rules.
Create and operationalize Power BI datasets and reports/dashboards to inform customer service operations and executive decision‑making.
Explore creative applications of authoritative data sources that complement customer service delivery goals, ensuring data lineage and governance.
Execute on and contribute to strategy for long-term engineering projects, including advocating for growth in the technical portfolio.
Build and/or contribute to an actionable, KPI‑driven roadmap; prioritize work, sequence dependencies, and communicate trade‑offs and impacts.
Coordinate cross‑functionally (product, design, data, operations, compliance, and engineering) to shape a larger program and ensure alignment across initiatives.
Implement scalable integrations with other digital customer support experiences.