About the position
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, realtime systems, and business management information systems) based upon documented requirements. Works individually or as part of a team. Reviews and tests software components for adherence to the design requirements and documents test results. Resolves software problem reports. Utilizes software development and software design methodologies appropriate to the development environment. Provides specific input to the software components of system design to include hardware/software trade-offs, software reuse, use of Commercial Off-the-shelf (COTS)/Government Off-the-shelf (GOTS) in place of new development, and requirements analysis and synthesis from system level to individual software components. Analyze user requirements to derive software design and performance requirements. Debug existing software and correct defects. Provide recommendations for improving documentation and software development process standards. Design and code new software or modify existing software to add new features. Integrate existing software into new or modified systems or operating environments. Develop simple data queries for existing or proposed databases or data repositories. Applies knowledge of ITOM, ITSM, HRSD, CSM and/or Service Portal. Codes with programming languages and databases including HTML, CSS, JavaScript. Write or review software and system documentation. Serve as team lead at the level appropriate to the software development process being used on any particular project. Design or implement complex database or data repository interfaces/queries. Develop or implement algorithms to meet or exceed system performance and functional standards. Assist with developing and executing test procedures for software components. Develop software solutions by analyzing system performance standards, confer with users or system engineers; analyze systems flow, data usage and work processes; and investigate problem areas. Modify existing software to correct errors, to adapt to new hardware, or to improve its performance. Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints; Perform quality control on team products. Implement recommendations for improving documentation and software development process standards. Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements and interfaces. Coordinate software system installation and monitor equipment functioning to ensure operational specifications are met.
Responsibilities
- Develop, maintain, and enhance complex software systems.
- Review and test software components for adherence to design requirements.
- Resolve software problem reports.
- Utilize software development and design methodologies.
- Provide input to software components of system design.
- Analyze user requirements to derive software design and performance requirements.
- Debug existing software and correct defects.
- Design and code new software or modify existing software.
- Integrate existing software into new or modified systems.
- Develop simple data queries for databases.
- Write or review software and system documentation.
- Serve as team lead for software development projects.
- Design or implement complex database interfaces/queries.
- Develop or implement algorithms to meet system performance standards.
- Assist with developing and executing test procedures.
- Modify existing software to correct errors or improve performance.
- Design, develop, and modify software systems using scientific analysis.
- Implement recommendations for improving documentation and software standards.
- Oversee software development teams and ensure project completion.
- Confer with engineers to derive software requirements.
- Coordinate software system installation and monitor equipment functioning.
Requirements
- Bachelor’s degree in Computer Science or related discipline.
- Four (4) years of additional SWE experience may substitute for a bachelor’s degree.
- Two (2) years experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
- Four (4) years of IT application systems experience in technology solutions delivery.
- Experience creating and implementing scripts, business rules, policies, and configuring ServiceNow applications.
- Experience integrating third-party software and APIs with ServiceNow using REST and SOAP.
- Experience coding in scripting languages (JavaScript, HTML, CSS, AngularJS, JSON).
- Four (4) years experience with ServiceNow Implementations.
- Two (2) years of experience developing on the ServiceNow Platform.
- ServiceNow System Administrator certification OR ServiceNow Application Developer certification.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Full flex work weeks where possible
- Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.
