Software Engineer Senior- Member Experience Intelligence and Observability

USAA • San Antonio, TX

1d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Sr. Software Engineer that will play a pivotal role in developing foundational capabilities for member experience insights. Leveraging your deep expertise in software development, root cause analysis, and observability engineering, you will design, build, and maintain cutting-edge platforms. This position offers the opportunity to thrive in complex, distributed systems, driving real-time business and operational insights through telemetry and observability practices. You will contribute to building core root cause analysis capabilities and managing them across our cloud environments. If you are passionate about transforming data into actionable insights and are eager to collaborate with architects, product owners, and fellow engineers in a mission-driven organization, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix, AZ. Relocation assistance is not available for this position.

Requirements

• Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.
• 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).
• 4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.
• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python
• Demonstrated experience researching technical issues and generating creative/innovative solutions.
• Demonstrated experience addressing production issues by troubleshooting applications and systems.
• Experience articulating technical challenges and solutions.
• Demonstrate strong knowledge of security coding practices and secure system fundamentals.
• Demonstrated experience working with cloud technologies and tools.

Nice To Haves

• Deep Expertise in Software Development: Proven ability to design, build, and maintain complex software platforms, with a strong foundation in coding languages such as Python, Go, and Java.
• Root Cause Analysis (RCA) and Observability Engineering: Demonstrated experience in identifying the root causes of issues through systematic debugging, log analysis, and performance profiling, and leveraging observability platforms (e.g., Datadog, Elastic) to ensure system health and performance.
• Cloud Computing Proficiency (AWS Focus): Strong understanding and practical experience with core AWS services (EC2, S3, Lambda, DynamoDB), and familiarity with deploying and managing applications in both public and private cloud environments. Experience with AWS Bedrock and Bedrock Agents is a plus.
• Data Management and Database Skills: Mastery of SQL, including complex joins, indexing, and query optimization. Proficient in data modeling, schema design, and performance tuning of databases.
• Agile Development and Collaboration: Experience working effectively in agile environments, collaborating closely with architects, product owners, scrum masters, and other team members to deliver high-quality software components.
• Complex Distributed Systems Experience: Ability to thrive in and manage complex, distributed systems, understanding the interplay of business and operational telemetry to derive real-time insights.

Responsibilities

• Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain.
• Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning.
• Develop complex algorithms to solve business needs.
• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.
• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates’ code.
• Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution.
• Identify system performance issues, to include technical debt, and optimize solution.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level