About the position
FIS Management Services, LLC seeks Software Engineer Seniors in Jacksonville, FL to analyze, design, program, debug, and modify software enhancements and/or new products used in local, networked or internet related computer programs. Interact with product managers and/or users to define system requirements and/or necessary modifications. Participate in software design meetings and analyze user needs to determine technical requirements. Write technical specifications based on conceptual design and stated business requirements. Write code, complete programming, and perform testing and debugging of applications using current programming languages and technologies. Complete documentation and procedures for installation and maintenance. Train and communicate with internal client training, client relationship and sales teams on systems and applications (where needed). May be responsible for developing or executing project plans, budgets, and schedules and for documenting work and results. May deliver informational and decision seeking presentations to technical and business groups to internal and/or external audiences.
Responsibilities
- Analyze, design, program, debug, and modify software enhancements and/or new products.
- Interact with product managers and/or users to define system requirements.
- Participate in software design meetings and analyze user needs.
- Write technical specifications based on conceptual design and business requirements.
- Write code, complete programming, and perform testing and debugging of applications.
- Complete documentation and procedures for installation and maintenance.
- Train and communicate with internal client training, client relationship and sales teams.
- Develop or execute project plans, budgets, and schedules.
- Document work and results.
- Deliver informational and decision seeking presentations to technical and business groups.
Requirements
- Bachelor’s degree or foreign equivalent in Information Technology or related field.
- Five (5) years of progressively responsible experience in the job offered or a related occupation.
- Utilizing application tools including Nuance Development Framework (NDF) and IVR technologies for intelligent IVR.
- Utilizing VoiceXML concepts and technologies for creating distributed voice applications.
- Designing and developing IVR applications.
- Implementing and managing business requirements for translation to architecture/software development.
- Working with Software Development Life Cycle (SDLC) including Requirement Analysis, Implementation, and Testing in Contact Center applications.
