Senior Software Engineer
About The Position
At Flip, you'll create user experiences, design and implement new features, and oversee entire pipelines of the Flip assistant. You'll also get deep into the data, interact with our customers, and help shape the direction of the product. We have a few excellent senior engineers already on the team, one of which will become your direct mentor! You will get to work on intricate Python-based systems that interface with a wide range of external APIs, develop optimized LLM interfaces, handle complex dialogue management and flows, shape conversational workflows, and ensure low-latency, high-availability voice experiences. Who You Are, As An Engineer You’re able to dive into the deep end of a complex Python codebase, and quickly understand what’s going on from the syntax. You write clean, pythonic, well-tested, and maintainable code, building off existing functionality appropriately, and adopting established code style. You can perform thorough yet swift PR code reviews – for code written by the R&D team and your own. You are fast yet meticulous, proactive yet careful, autonomous yet unafraid to ask for help. You own your work and take responsibility, fostering trust with all your colleagues. You are able to multitask, actually and literally. You constantly monitor performance and can troubleshoot production issues across services and integrations in a timely manner. You strive to always push the product forwards, and generally not concerned about theoretical engineering perfection when it doesn’t matter. You really, really care about the customer. Who You Are, As A Person You hold a BS in Computer Science, Mathematics or Engineering, or related scientific or technical discipline.
Requirements
- Exceptional programmer
- Strong proficiency in Python (minimum of 3-5 years): you can write pythonic code and have experience working with asyncio, decorators, advanced class usage (dataclasses, inheritance), an array of modules, and frameworks like FastAPI or Pipecat.
- Familiarity with REST APIs, authentication methods (OAuth2, JWT, Bearer Tokens, etc), and third-party integrations.
- Good working knowledge of data analytics and metrics pipelines, and have worked with data analytics systems such as Omni, Tableau, Looker, Grafana, etc.
- Put in the time and dedication to write, iterate, deploy, and monitor work you're proud of.
- Effectively communicate with non-technical teammates and clients when needed.
- Eager and willing to support your teammates – just like they will be with you!
- Hold a BS in Computer Science, Mathematics or Engineering, or related scientific or technical discipline.
Nice To Haves
- Experienced LLM Prompt Engineer and have fine-tuned or deployed LLMs yourself.
- Experience with Pipecat, or TTS and STT pipelines in general.
- Experience working with AWS cloud services, Google Cloud, Kubernetes, and/or Ansible, and know your way around a terminal.
- Entrepreneurial drive, and know what it’s really like to work at a successful startup.
- Can work onsite in our NYC/LA office – Partnering closely with the rest of the R&D Team, and Product and Customer Success Managers.
Responsibilities
- Create user experiences
- Design and implement new features
- Oversee entire pipelines of the Flip assistant
- Dive into the data
- Interact with our customers
- Help shape the direction of the product
- Work on intricate Python-based systems that interface with a wide range of external APIs
- Develop optimized LLM interfaces
- Handle complex dialogue management and flows
- Shape conversational workflows
- Ensure low-latency, high-availability voice experiences
- Write clean, pythonic, well-tested, and maintainable code, building off existing functionality appropriately, and adopting established code style.
- Perform thorough yet swift PR code reviews – for code written by the R&D team and your own.
- Monitor performance and can troubleshoot production issues across services and integrations in a timely manner.
Benefits
- Comprehensive healthcare
- Unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
