Software Engineer

About the position

Dematic is looking for a Software Engineer to join our growing customer service team. The primary responsibility of this position is to provide remote, second-level customer support along with working on bug fixes and customer requested enhancements or changes. The incumbent will work closely with customers, first-level technicians in the Customer Support area, and software project and technical engineers to resolve customer issues. The incumbent may participate in emergency situations requiring on-site support.

Responsibilities

• Provide remote, second-level customer support.
• Work on bug fixes and customer requested enhancements or changes.
• Collaborate with customers and first-level technicians to resolve issues.
• Assist project and technical engineers in integration of new systems.
• Conduct quality testing and integration of updated systems.
• Perform installs, commission, and test application software as part of an integrated solution.
• Provide specified technical support to customers on-site when assigned.
• Conduct training for customers and key users.
• Identify improvements continuously.

Requirements

• Bachelor's degree in Computer Science or equivalent experience.
• Strong written and verbal communication skills.
• Strong problem-solving skills.
• Ability to troubleshoot server hardware, Ethernet networks, and peripherals.
• Willingness to travel approximately 20% of the time.
• Ability to participate in an on-call rotation during non-business hours.
• Flexible with working hours and working days.
• Understanding of software design principles and best practices.
• Practical experience with C and SQL programming.
• Practical programming experience in Java and related tools.
• Experience in Oracle and MS SQL databases.
• Experience delivering software systems in real-time environments.
• General knowledge of database design and programming experience.
• Knowledge and understanding of Linux operating systems.
• General knowledge of Web Services (SOAP, REST), Socket Programming.
• Familiarity with Jira, Confluence, and TestRail.
• Experience with version control systems (GIT and/or Mercurial).
• 2+ years of software engineering experience.
• Industrial automation industry experience (WMS or WCS) is a plus.

Nice-to-haves

• Material Handling background is a plus.
• Proficiency in other programming languages.

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities