Software Implementation Consultant - In Office (Arlington VA)

Heuristic Solutions•Arlington, VA

4d•Onsite

About The Position

Join a growing technology team and an awesome customer community. Do you... enjoy making the complex simple — for a new customer every few months? love being hands-on in software... without having to program it? thrive when you're juggling multiple projects and still keep every promise? If you're motivated by taking customers from kickoff to launch — repeatedly and successfully — we should talk. Our customers are the organizations that credential and license the professionals people depend on every day. That gives our work purpose beyond software. You will own the end-to-end implementation of LearningBuilder, our credentialing management platform, for multiple customers at the same time. On any given week, you might be gathering requirements with one customer in the morning, configuring workflows for another in the afternoon, and testing a go-live build for a third by Friday. This is not an internal IT role. You won't support a single organization indefinitely. You will repeatedly take new customers from contract to launch, developing industry and product expertise and building a repeatable craft doing it. If you've worked as a business analyst or implementation specialist at a software company, or as a project manager at a technology consultancy who juggled multiple client engagements, this will feel familiar. We'd love to talk. Heuristic Solutions is a technology consulting firm founded in 1996 and headquartered in Arlington, VA 22209. We are pioneers as we search for new and innovative ways to solve problems; we act intentionally to deliver predictable success; we achieve excellence as a team. We value diversity and seek people that will show up every single day ready to make a fresh contribution. LearningBuilder is our state of the art credentialing management platform that is used by certification, accreditation, and licensing organizations. Over 1,000,000 licensed and credentialed practitioners use LearningBuilder to manage their credentials. It is a remarkable product supported by a remarkable team. Our LearningBuilder Services team has several open positions at different levels of responsibility, from mid level analyst to senior consultant, to account manager. This is an in-office position — you will commute most days of the week. We maintain a health-conscious workplace and expect all team members to support the wellbeing of those around them. We are not accepting remote-only applications and are not offering relocation assistance. At this time our recruiting efforts are limited to the Washington Metropolitan region. If this sounds like the kind of work you've been looking for, we'd love to hear from you! Come join us!

Requirements

Prior experience managing multiple clients in a B2B context is required.
Experience implementing or onboarding external customers onto a software product — not just supporting internal users
Comfortable moving between multiple clients and projects without losing details or momentum
Strong written and verbal communication — you're often the face of Heuristic to our customers
Skilled at gathering and documenting business requirements
Familiar with project management tools and light BPM concepts
Curious and self-directed — you find your own answers before escalating

Nice To Haves

Domain experience in credentialing, licensing, or associations is a plus, not a requirement.
We welcome candidates with a Liberal Arts degree.

Responsibilities

Run 2–3 concurrent customer implementations from kickoff through go-live
Translate customer needs into user stories, workflow diagrams, and documented configurations
Configure LearningBuilder to meet each customer's specific business requirements (without having to program it)
Keep projects on track using our project management tools, you own your timeline and your commitments
Serve as the day-to-day customer contact, escalating to Engineering Support when needed
Contribute to product improvement: documenting feature ideas, testing new releases, and building training content