Software Implementation Project Manager

Henry Schein

1d

About The Position

This position is responsible for planning, executing, and overseeing the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including small to mid-size multi-site locations in both the private and public sectors.

Requirements

• Intermediate level professional; developing knowledge within own discipline.
• Some evaluation, originality or ingenuity required to perform tasks.
• Frequently apply the fundamental concepts, practices, and procedures of a particular field.
• Apply company policies and procedures to resolve a variety of issues.
• Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors.
• Analyze possible solutions using standard procedures to solve straightforward problems.
• Exercise judgment within defined procedures and practice to determine appropriate action.
• Build productive internal/external working relationships.
• Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.
• Typically, 2 to 4 years of related professional experience.
• Basic understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility
• Excellent customer service skills
• Excellent organizational skills
• Excellent ability to professionally understand and diffuse stressful situations
• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
• Excellent verbal and written communication skills including both inbound and outbound phone calls
• Excellent documentation skills
• Professional appearance and presentation skills required

Nice To Haves

• Typically, a bachelor’s degree or global equivalent in related discipline.
• Practice management software and services including Henry Schein solutions experience preferred
• Project management experience and/or certifications (CAPM, PMP, Project+, etc.) preferred

Responsibilities

• Design, implement, test, and document functionality based on customer business requirements and workflows
• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are always met and/or exceeded times
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Proven professional experience with both client/server and cloud based (SaaS) applications and services
• Proven professional experience with regulatory compliance and requirements including HIPAA
• Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible for working towards and assisting in the achievement of individual, team, department, and company goals

Benefits

• Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level