Software Ops Engineer

Bloomlife

14h • Remote

About The Position

We're looking for a Software Operations Engineer to own the reliability, deployment, maintenance and operational health of Bloomlife Connects. This is a hands-on technical role at the intersection of software engineering, DevOps, and Commercial Ops, working on a cloud-native, serverless medical-grade application that directly affects patient care.
You'll be responsible for keeping the system running smoothly in production, leading software releases, and iterating on our infrastructure and deployment tooling. You'll also need to be comfortable working within a quality management system and maintaining thorough documentation.

Requirements

• 3+ years in a DevOps, SRE, or software operations engineering role
• Solid experience with AWS services — Lambda, CloudWatch, S3, CloudFront, IAM, Secrets Manager, EventBridge
• Hands-on experience with Terraform for infrastructure management
• Comfort reading JVM-based backend applications (Kotlin/Java)
• Familiarity with REST APIs and cloud-based integration patterns
• Strong documentation habits and attention to detail

Nice To Haves

• Experience in a regulated software environment (FDA, ISO 13485, SOC2, or similar)
• Familiarity with connected-device platforms
• Experience with React/TypeScript frontend deployments and JVM based backend deployments
• Background in digital health or medical device software

Responsibilities

• Execute end-to-end software releases for the backend (AWS Lambda, Kotlin) and web portals (React/TypeScript via CloudFront/S3) following our documented work instructions
• Manage infrastructure-as-code deployments in AWS cloud environment
• Configure and maintain integrations with external systems
• Complete and submit release records per our quality management process
• Record all deployment activities using dedicated Software Release Deployment Form
• Contribute to continuous improvement of our deployment and operational processes
• Monitor system health via AWS CloudWatch, including log review and alarm configuration
• Triage and respond to alerts surfaced through our monitoring lambda
• Investigate and resolve operational incidents across the Lambda-based backend and portal infrastructure
• Track system activity through daily operational summaries
• Support onboarding of new clinical sites, including EHR integration setup
• Support sales and marketing team in understanding, scoping and specifying customer requests
• First-line technical support for user questions, complaints and feedback
• Work with sales ops team to put together dashboards supporting quarterly business reports with customers

Benefits

• You will join a dynamic, international and mission-driven team who’s passionate about using technologies for a better living.
• You are an early member of a growing start-up with recent successes and get to experience first hand the excitement of start-up life.
• You work on software that directly improves maternal health outcomes.
• You’re trusted with a greenfield opportunity to mature our operational practices as we scale.
• We offer a flexible work environment, remote work culture and a compensation package combining salary and stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed