Software QA Analyst

Keyfactor, Inc.•Independence, OH

19h•Remote

About The Position

The Software Quality Assurance Analyst role will work closely with the business and the engineering team to deliver new features and improved functionality to our customers. You will assist with requirements gathering, acceptance criteria, test cases, test execution, test automation, and overall process improvements to increase testing efficiency and product quality. The position is based in the United States and can be performed remotely when necessary. Applicants must hold US citizenship or US permanent resident status.

Requirements

This is an entry/intermediate position, the right person for this role would have related work experience, training, or education in software product testing, analysis, and requirements gathering.
Fundamental proficiency with industry-standard operating systems and business application suites
Understanding of core networking fundamentals
Willingness to learn new technologies and adapt to an ever-changing landscape.
Strong interpersonal communication and writing skills.
Technical troubleshooting and problem-solving skills

Nice To Haves

BS/MS degree in a Technology related field a plus.
High-level conceptual knowledge of digital certificates and their usage a plus
Experience with test automation a plus
Experience with AzureDevOps (TFS) a plus
Working knowledge of relational database usage (i.e., SQL) is a plus.
Familiarity with Public-Key Infrastructure (PKI) or cryptography is a plus.
Basic knowledge of Active Directory
Basic knowledge of Active Directory Certificate Services

Responsibilities

Work closely with the business and the engineering team on requirements gathering for product testing.
Participates in requirements reviews; Analyzes system and business requirements to ensure they are clear, complete, and accurate.
Create, execute, and automate test plans and test cases to ensure that acceptance criteria have been met.
Advise and implement test strategies to focus testing efforts.
Ad-hoc testing to ensure that core functionality and integrity of the system remains intact.
Testing environment set up to ensure testing efforts match customer configurations.
Regression and Automation test maintenance.
Learn new skills and look for new technologies to improve testing.
Follow testing process and look for improvements in all areas.
Assist technical writer to ensure documentation is accurate and updated as needed.
Be positive and professional in all work activities.

Benefits

Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
Comprehensive benefit coverage globally.
Generous paid parental leave globally.
Competitive time off globally.
Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
The Keyfactor Alliance Program to support DEIB efforts.
Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
Monthly Talent development and Cross Functional meetings to support professional development.
Regular All Hands meetings – followed by group gatherings.