Software Support Intern

Allyn International Services, Inc. • Fort Myers, FL

1d • $18 • Onsite

About The Position

Allyn International is in search of a Software Support Intern to grow within our Trade Department in our Fort Myers, FL location. Allyn is a privately held professional services firm established in 1992. We provide high-quality, customer-centric services and solutions for the global marketplace. Our core products include transportation management, logistics sourcing, freight forwarding, supply chain consulting, tax management, and trade compliance operational support and consulting.
What does a Software Support Intern do?
The Software Support Intern will assist the Trade Compliance and IT teams in supporting CIMS (Allyn’s proprietary software). Some key parts will involve participating in regular data audits, help identify and resolve data discrepancies to ensure the highest level of accuracy for our clients and coordinate between internal teams and external suppliers to keep project workflows moving smoothly.
Position Details:
Location: Fort Myers, FL
Position/Classification: Part-Time Internship
Start date: Immediately (Two+ weeks)
Compensation: $18.00 per hour
Hours of Work: Regular business hours, Monday-Friday
Physical Demands: Sitting, typing, carrying, and climbing stairs
Drug-Free Workplace and Equal Opportunity Employer

Requirements

• Currently enrolled or pursuing a Bachelor’s or equivalent college degree
• Excel experience preferred
• Data manipulation and data analysis skills
• Microsoft Word, Excel, Outlook, Access (advanced skills)
• Manage independently client IT related projects
• Critical Thinking Skills
• Ability of managing multiple tasks and project at once
• Excellent prioritization management
• Data Mapping Skills

Responsibilities

• Assisting with the administrative setup and modification of user accounts within the CIMS platform to ensure secure and appropriate access for internal teams and external clients.
• Set up new users with access to the system and adjust user access when needed.
• Serving as an initial point of contact for system issues, helping to organize and prioritize incoming requests to optimize the overall team workload.
• Updating Project Trackers.
• Attend Weekly development status meetings and take notes.
• Support Maintenance for our in-house software system.
• Managing daily communications via the CIMS Help channels (emails, calls, internal teams messages), providing timely responses to user inquiries and troubleshooting basic system issues.
• Perform several Data Audits included but not limited to Data Mapping Audits, User Credential Audits, Collected Data Audits, etc.
• Collaborating with the team to implement and monitor system stress tests.
• Assist with standardizing and documenting Allyn systems (mapping, fields, reports, etc.).
• Support with the coordination of priorities and urgency levels are understood with the IT development team to ensure projects are completed on time.
• Feature Testing.
• Support other projects and tasks as needed upon request from the Digital Strategist Lead and Global Trade Director.
• Exhibit Allyn core values.
• Participate in writing detailed monthly release notes.

Benefits

• Allyn offers a team environment, competitive benefits and ongoing training, and support for our team members.
• If you are in alignment with our corporate values of focused growth, well-being, enjoyment, contribution, excellence, creativity, prosperity, and integrity, and while valuing professionalism and teamwork - now is the time for you to accelerate your career and join the Allyn team.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern