About the position
IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible for solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.
Responsibilities
- Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
- Analyze customers’ problems and develop solutions to meet their needs.
- Debug, troubleshoot, write scripts, and take responsibility to see that the issue is fully resolved.
- Continually learn technologies and develop deep expertise in IPConfigure products.
- Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
- Identify and report both software bugs and customer suggestions.
- Build servers that customers have ordered and install required software.
- Cycle new cameras through the lab for testing.
- Install network switches and run cables.
- Visit customer sites and troubleshoot issues if remote access is not available.
- Limited travel may be required to support company events.
- Occasional operation of electric forklifts, pallet stickers, and other material handling equipment.
Requirements
- Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
- Self-motivated, target oriented and able to work both independently and in a team environment.
- Strong sense of ownership to drive customer issues till resolution.
- Networking background.
- Experience with Linux OR Windows system administration.
- Ability to build and troubleshoot servers.
- Customer support experience with over the phone and face to face communication.
- Debugging, troubleshooting skills are required.
- Strong problem solving skills are essential.
Nice-to-haves
- Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux.
- Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces.
- Helpdesk experience.
- Cloud or hosted infrastructure experience.
- Ability to write scripts for automation.
- Experience with RESTful Web APIs.
Benefits
- Industry competitive salaries based on experience.
- Generous PTO and Work From Home Policy.
- Health, Vision, Dental, and Life insurance policies.
- Flexible Spending Account and Health Saving Account.
- 401K with company match.
