Software Technical Support I
About The Position
Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are currently seeking an experienced Technical Support Engineer I to join our growing team. This person will collaborate with the current team to manage and resolve technical issues. You will work with our team and collaborate with Development to support existing software systems that facilitate the distribution of incentives for clean energy technologies reporting systems. You will bring technical expertise and a team-oriented approach to handle various tasks to resolve technical issues to ensure our systems meet our clients' needs, the programs we support, and our Information Systems department. To ensure success, you should be proficient in debugging and resolving technical issues, managing multiple tasks, have strong research and communication skills, and the ability to work on your own and as part of a team. This position will report to the Software Support Manager This is a hybrid work opportunity. At Energy Solutions, this means working onsite at one of our offices a minimum of 1 day/week (currently Wednesdays) with flexibility for the remainder of the days. Energy Solutions has offices in Oakland, CA, Orange, CA, Portland, OR, Chicago, IL, and Boston, MA. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.
Requirements
- Bachelor's degree in computer science (or related field) preferred but not required
- Minimum 1 year of experience in software technical support (enterprise application support preferred).
- Strong interpersonal communication skills, both verbal and written
- Self-motivated, detail-attentive, and have a desire for continuous learning
Nice To Haves
- Experience with Python scripting a plus
- Familiarity/experience with Jira, Confluence, Slack, SalesForce and SharePoint a plus
- Experience with SOC 2 a plus
- Energy efficiency/renewable energy domain experience a plus
Responsibilities
- Manage software work tickets: gathering information and seeking clarity of the request, prioritizing tasks, assigning tickets and following-up on completion of deliverables
- Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
- Collaborate with client teams and technical staff to support custom software systems
- Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users
- Contributing to our documentation through knowledge articles and runbooks
- Respond to support tasks with timely solutions
- Provide support, direction, and guidance to team members
- Self-manage time and work under minimal guidance
Benefits
- Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
