Software Technical Support Tier II

Optivate•Bonita Springs, FL

5d•Hybrid

About The Position

Optivate is a leading provider of healthcare technology software solutions purpose-built for ophthalmologists and eye care specialists. The company's solutions, which include EMR, practice management, patient engagement, image management, and RCM and billing services are designed to streamline clinical documentation workflows and improve daily practice efficiencies for eye care professionals.

Requirements

Candidate MUST demonstrate at LEAST 4 years of positive experience:
Designing and Installing Microsoft Windows Server 2012/newer based systems
Active Directory/Workgroup Authentication
Network/Workstation/Server Best Practices
Server Fault Tolerance Best Practices
Server Backup Best Practices
Group Policies
Server and Workstation Troubleshooting/Maintenance
WAN Infrastructures including VPN.
Remote Desktop/Terminal Services
Network Design/Troubleshooting/Maintenance
Database Maintenance & Reporting
Experience with Microsoft SQL server
Effective Communication with Clients & End Users
MCSE Certification or equivalent experience
Bachelor's Degree or equivalent experience
Exceptional Troubleshooting Skills

Nice To Haves

Healthcare IT
Hospital/Large Organization IT
Healthcare EMR Software Implementation & Support
Healthcare Interfacing & Imaging Standards (HL7, CCD, DICOM, IHE, XML, etc.)
Interfacing with Medical Diagnostic Test Machines for Ophthalmology
Custom Server/Workstation Building
Client Facing Sales Experience
Public Speaking
Training/Education
Virtualization Technologies such as HyperV and VMWare
Citrix Presentation Server/Citrix Certifications
Microsoft Fax Server
Server Redundancy/Server Fail Technologies
Server Farming
DOS Command-Line Scripting (Batch Files)
Cisco IOS
Bilingual Spanish preferred not required.

Benefits

Competitive base salary plus performance-based commissions
Hybrid work model with flexibility and work-life balance
Comprehensive benefits including medical, dental, vision, and 401(k)
Generous paid time off and holiday schedule
Opportunity to grow within a mission-driven and innovative healthcare tech company

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