Solution Adoption Consultant

Waystar • Lehi, UT

1d

About The Position

The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

Requirements

• 5+ years working in the healthcare revenue cycle
• Proven leadership and issue resolution abilities
• Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
• HIPAA regulation knowledge
• Healthcare terminology
• Proficient with Microsoft Office Suite
• Good written and oral communication skills; team player
• Experience with EDI and/or healthcare transactions desired
• Ability to travel up to 20%

Nice To Haves

• Experience with Epic or Cerner EMR
• Payer Benefit Plans
• Payer / Hospital Contracts
• Healthcare code sets
• Obtaining prior authorizations from payer sites

Responsibilities

• Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring the contracted deliverables are delivered in compliance with contractual terms, aligned with Waystar processes and drives a high level of client satisfaction.
• Ability to manage and meet deadlines.
• Establishes trusted relationships with the client project team, key influencers/stakeholders and client executive leadership.
• Clearly communicates challenges/shortcomings/issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving.
• Assesses problem causes and implications; recommends solutions and costs, and encourages shared problem solving.
• Develops and communicates a clear vision of customer success and regularly reports out on the status to all key stakeholders

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed