Solution Architect

NICE • Richardson, TX

13d • Hybrid

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform. How will you make an impact? Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients. Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches. Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies. Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success. High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Requirements

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
• Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges.
• Strong capability to align technical solutions with business objectives.
• Exceptional ability to communicate technical concepts effectively.
• Applicants must be authorized to work in the United States without sponsorship.
• Proficient in JavaScript and Python; experience with back-end integrations.
• Front-End Design: HTML and CSS
• Back-End Development: server-side applications and data manipulation.

Responsibilities

• Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees