Solution Design Lead- MAWM

National DCP • Duluth, GA

11d • Remote

About The Position

Overview: National DCP, LLC (NDCP) is seeking passionate individuals to join our dynamic team. We are a $3 billion global supply chain management company serving Dunkin’ franchisees. We support over 10,000 quick service restaurants in the U.S. and distribute products to more than 40 countries. Dunkin’ franchisees turn to our award-winning organization for extraordinary value, cost-savings, quality products and reliable service. Our organization is at the forefront of the industry, and we want you to be a part of our success story.
National DCP is seeking an experienced, detail-oriented, and analytical MAWM Solution Design Analyst to join our team.
The role will be responsible for analyzing, designing, and optimizing the Manhattan Active Warehouse Management solution to improve operational efficiency, enhance productivity, and support inventory accuracy.
This role requires strong problem-solving skills, technical expertise, and the ability to work collaboratively with cross-functional teams. The ideal candidate must be motivated and driven to achieve top results, take pride in their deliverables, eager to learn new processes and systems and capable of self-managing with limited assistance.
This position can be local to our Duluth, GA corporate office or 100% remote.
Travel is variable based on the type of project, and it can range from 5% - 25%.

Requirements

• Bachelor’s degree in a related field (Information Systems, Supply Chain, Operations Management, etc.)
• Strong and proven experience with the MAWM platform covering all warehouse functions
• Minimum of 3 years designing and configuring MAWM solutions covering inbound, inventory control, and outbound
• Highly proficient with all MAWM configuration regarding strategies, criteria, and various rules
• Very familiar and comfortable navigating MAWM product documentation for research and troubleshooting
• Thorough understanding of MAWM ProActive functionality and capabilities
• Expertise leveraging various standard MAWM API’s
• Superuser-level knowledge and experience using Postman API platform
• Fluent in industry best practices for warehousing, covering all operational processes
• Interpersonal skills that nurture the development of relationships, teamwork, and cross-functional collaboration
• Outstanding communication skills with the ability to articulate the explanation of complex systems and processes
• Strong analytical thinking and problem-solving skills with a desire for accuracy and data integrity
• Excellent time management with the capability of multitasking competing priorities at times
• Dynamic and agile with the ability to quickly shift focus and attention based on the severity of the situation at hand

Responsibilities

• Master all operational processes covering inbound, inventory control, outbound and final mile delivery
• Gain proficiency in business processes surrounding WM both upstream and downstream
• Become fluent with the entire IT landscape (core systems, secondary systems, interfaces, etc.)
• Review business requirements and thoroughly understand business rationale and the end goal
• Collaborate cross-functionally to ensure requirements are comprehensive and there are no gaps
• Design solutions for operational challenges using industry’s best practices and present multiple options to stakeholders
• Maximize the use of standard functionality and whenever necessary consider custom extensions
• Configure solutions and conduct thorough testing and validation to ensure they meet functional and performance specs
• As new solutions are deployed, ensure knowledge transfer is completed with all the applicable parties
• Develop and maintain documentation related to system specifications, configuration, process and training documents
• Consistently analyze current warehouse operations and identify areas for improvement to optimize workflows
• Monitor and analyze system metrics to assess performance and identify opportunities for enhancement
• Stay current with industry trends, technologies, and best practices in warehouse management
• Assist the IT support branch with WM related helpdesk tickets as necessary considering projects and CR prioritizes

Benefits

• We offer competitive compensation packages and excellent benefits.
• Our comprehensive offerings include:
• A variety of affordable Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Company-paid Group Life, AD&D, Short-Term and Long-Term Disability coverage
• Voluntary Life and AD&D coverage
• 401(k) retirement savings plan with company match
• Employee Assistance Program
• Paid time off for Vacation. Discretionary time, Sick time, and Holidays
• Education Discounts at Southern New Hampshire University, as well as access to online self-study materials through our internal Learning Management System
• Fitness and Wellness Discount and Reimbursement Program
• Employee purchase discount programs
• Employee apparel program
• Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level