Solution Development Change Order Process Lead

KION Group • Grand Rapids, MI

1d

About The Position

Join the Solution Development Team as a Change Order Process Lead and play a pivotal role in crafting post-contract success! About the Role: In this dynamic position, you'll work closely with our Change Management and Execution Teams to support Customer Change Requests (CCQRs). You will ensure every change order is processed with accuracy and well-documented for revenue audits. This is a fantastic opportunity to bring to bear your deep technical expertise while collaborating with application engineers, project managers, and change specialists. You will play a key role in driving operational excellence by meeting customer needs efficiently and in accordance with guidelines. If you're passionate about process integrity, cross-functional collaboration, and making a measurable impact—this role is for you! We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be $100,500 to $135,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Requirements

• 5+ years of hands-on experience in material handling systems, with a strong focus on warehouse distribution operations including receiving, picking, sortation, and shipping.
• Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint, with the ability to build clear documentation and impactful presentations.
• Skilled in technical drawing tools such as Maestro, AutoCAD, and SketchUp, used to support layout development and solution building.
• Strong communicator and presenter, capable of conveying complex technical concepts to cross-functional teams and collaborators.
• Collaborative great teammate, experienced in working across departments to drive alignment and deliver customer-focused solutions.

Responsibilities

• Develop and sustain robust cross-functional connections with Solution Development, Sales, Application Engineering, Project Management, and Installation Management to guarantee smooth coordination of customer change requests.
• Collaborate with Procurement to gather detailed hardware specifications and prepare accurate quote requests for third-party resale hardware, ensuring alignment with project requirements and cost targets.
• Support Application and Controls Engineers by developing and refining Maestro layouts that reflect customer focused changes, contributing to technically sound and executable solutions.
• Own the costing process for change requests using Maestro and MACS/CPQ tools. Ensure all financial impacts are captured and detailed for audit and revenue recognition purposes.
• Manage Solution Approval Records (SARs) within Salesforce, including creation, updates, and ongoing monitoring to maintain visibility and traceability of all change requests.
• Take part in technical review meetings together with Application Engineers to confirm proposed changes and guarantee they match customer expectations and project scope.
• Lead or support Cost Review Meetings, providing clear financial analysis and rationale for proposed changes to ensure informed decision-making.
• Present change requests to management teams, articulating technical and financial impacts with clarity and confidence to gain necessary approvals.
• Assist Controls Management in customer presentations, offering technical expertise and support to communicate proposed changes effectively and build customer trust.

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed