Solution Specialist

Papirfly • Morristown, NJ

23h

About The Position

Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
As part of Papirfly Group, we’re shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers.
Fun fact: Papirfly is the Norwegian word for ‘paper plane’ reflecting our Nordic roots. Today, as a global company, we pronounce it ‘paper fly’.
Job Overview
The Solution Specialist works as part of the Customer Services team, to deliver solutions to our new and existing customers. As a Solution specialist you truly understand the Papirfly product. The Solution Specialist works as part of the Customer Services team, to maximise the value that customers, some of the biggest brands on the planet, achieve from investing in Papirfly’s solution. You will use your excellent skills to identify customer needs and suggest and set up the platform to match their needs and ways of working. You will also use your analytical skills to create, analyse and present the best set-up and structure of the customers data and user journeys. Through working with the customer, you will also be able to identify potential upsell and cross sell opportunities. The Solution specialist role works collaboratively with Project Managers, Customer Success Managers and other support specialists, together providing an exceptional experience to customers.

Requirements

• Minimum 3 year experience in a B2B customer-facing role
• Experience in a SaaS environment desirable
• Good experience and understanding of CMS, PIM or DAM systems
• Understanding of Marketing, Brand Management or Design is desirable
• Very good written and verbal communication skills
• Self-starter who is highly organised and structured
• Analytical skills
• Ability to present and communicate confidently
• Confident and proactive
• A professional, warm and friendly people manner
• Able to prioritise effectively
• Very high attention to detail
• Positive
• Approachable
• Teamplayer
• Eye for customer needs
• Ability to focus

Responsibilities

• Be a key part of the onboarding team
• The source of product knowledge in the onboarding process
• Identify customer needs in projects (Onboardings and other projects)
• Be able to advice the customer based on their needs to a suitable solution
• The customer's closest contact for technical questions during onboarding
• Set up the Papirfly platform accordingly to achieve customer success
• Identify training needs and run training sessions
• Test solution set up before launch
• Participate in the support organisation as 2nd line support
• Participate in status meetings and reporting
• Use agreed tools for task and project management
• Work with the wider Papirfly team to identify improvement opportunities in products or processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed