Solution Support Analyst
About The Position
Solution Support Analyst Provide technical support across a broad range of solutions for clients At Netsmart, we provide our post-acute and human services clients with advanced technology to better serve the individuals and patients in their care. Our Netsmart team is vision driven, cause connected and passionate about opportunity. A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole. Netsmart is focused on providing a candidate experience that mirrors our associate experience. Many people view the operating system of healthcare as the electronic health record, but at Netsmart we have a comprehensive platform of solutions and services we offer for our clients.
Requirements
- Bachelor's Degree or equivalent relevant work experience
Nice To Haves
- At least 2 years of experience in a customer service environment
- Customer service experience in a technical role
- Healthcare solution support experience
- SQL database and query knowledge
- Healthcare clinical workflow experience
Responsibilities
- Provide technical support on solution application questions from clients regarding the company’s software.
- Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
- Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
- Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
