Solutions Analyst

Infios

2d • $60,000 - $65,000 • Remote

About The Position

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. What a day in the life looks like: Operational & Technical Execution Own the preparation, validation, and delivery of daily, weekly, and month-end customer reporting and outputs with a high degree of accuracy and reliability. Understand, maintain, and troubleshoot core solution components, including: General Ledger (GL) Coding Custom Field Coding at shipment and charge level Order Match logic Month-end reporting Accruals and Cost Allocation Analyze large datasets to identify trends, discrepancies, and opportunities for improved accuracy or efficiency. Independently troubleshoot issues with customer deliverables, data logic, and reporting outputs. Maintain a consistently high accuracy rate on controllable deliverables and proactively surface risks or anomalies. Technical Skills & Systems Use advanced Excel (formulas, pivots, lookups, data validation, automation where possible) and Microsoft Access to manage, analyze, and validate data. Write and modify SQL queries to support reporting, analysis, troubleshooting, and automation opportunities. Work within Infios FAP Portal and related systems to support custom reporting, solution logic updates, and data validation. Identify opportunities to streamline processes, automate repeatable tasks, and improve scalability of solutions. Customer & Cross-Functional Collaboration Support complex customer solutions, including order match, accruals, and month-end activities. Partner cross-functionally with Operations, Product, Implementations, and Commercial teams to resolve issues and improve outcomes. Participate in customer business reviews by providing data-driven insights, context, and clear explanations of results. Support new customer implementations and ongoing solution enhancements as needed. Documentation, Process Improvement & Team Contribution Contribute to onboarding and solution documentation, including SOPs and process updates. Clearly document logic, assumptions, and process changes to ensure continuity and auditability. Participate actively in daily huddles, providing meaningful updates and surfacing risks early. Share knowledge, best practices, and technical insights with peers to strengthen team capability. Contribute to annual goal planning including but not limited to KPI planning, automation initiatives, goal tracking, etc. with the team.

Requirements

• Strong proficiency in Microsoft Excel (advanced formulas, pivots, lookups) and Microsoft Access.
• Proven analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities while meeting firm deadlines.
• Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
• Comfort operating independently while collaborating closely with cross-functional teams.

Nice To Haves

• Working knowledge of SQL, with the ability to write and modify queries for analysis and reporting
• Experience supporting SaaS or data-driven operational solutions.
• Familiarity with freight audit, pay, logistics, or financial operations environments.
• Experience improving or automating reporting and operational workflows.
• Exposure to month-end close processes, accruals, or financial reporting logic.

Responsibilities

• Own the preparation, validation, and delivery of daily, weekly, and month-end customer reporting and outputs with a high degree of accuracy and reliability.
• Understand, maintain, and troubleshoot core solution components, including: General Ledger (GL) Coding Custom Field Coding at shipment and charge level Order Match logic Month-end reporting Accruals and Cost Allocation
• Analyze large datasets to identify trends, discrepancies, and opportunities for improved accuracy or efficiency.
• Independently troubleshoot issues with customer deliverables, data logic, and reporting outputs.
• Maintain a consistently high accuracy rate on controllable deliverables and proactively surface risks or anomalies.
• Use advanced Excel (formulas, pivots, lookups, data validation, automation where possible) and Microsoft Access to manage, analyze, and validate data.
• Write and modify SQL queries to support reporting, analysis, troubleshooting, and automation opportunities.
• Work within Infios FAP Portal and related systems to support custom reporting, solution logic updates, and data validation.
• Identify opportunities to streamline processes, automate repeatable tasks, and improve scalability of solutions.
• Support complex customer solutions, including order match, accruals, and month-end activities.
• Partner cross-functionally with Operations, Product, Implementations, and Commercial teams to resolve issues and improve outcomes.
• Participate in customer business reviews by providing data-driven insights, context, and clear explanations of results.
• Support new customer implementations and ongoing solution enhancements as needed.
• Contribute to onboarding and solution documentation, including SOPs and process updates.
• Clearly document logic, assumptions, and process changes to ensure continuity and auditability.
• Participate actively in daily huddles, providing meaningful updates and surfacing risks early.
• Share knowledge, best practices, and technical insights with peers to strengthen team capability.
• Contribute to annual goal planning including but not limited to KPI planning, automation initiatives, goal tracking, etc. with the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed