Solutions Architect, R&D

Cape • Washington, DC

1d

About The Position

Solutions Architects at Cape lead engagements with our federal customers. They deeply understand the privacy and security challenges that Cape is solving and are passionate about bringing our technology to federal customers. Solutions Architects collaborate closely with business development, engineering, product, sales, and marketing to ensure we’re building the right thing and delivering it the right way to customers doing mission critical work. Solutions Architects must be high ownership, creative, solutions-oriented individuals who aren’t afraid to dive deep into complex problems. In this role, you will be particularly focused on supporting the research and development organizations that allow Cape to learn quickly on hard problems.

Requirements

• A love for building things that matter.
• Bachelor’s degree in Computer Science or related field, or equivalent hands-on experience, including the ability to quickly develop and tailor scripts or technical solutions to meet customer deployment needs.
• Demonstrable understanding of networking fundamentals (IP addressing/subnetting, NAT, routing, switching, core network functions) and familiarity with network troubleshooting and diagnostic tools (e.g., Wireshark).
• Gritty technical skills. We don’t need you to be shipping code to prod. But you enjoy automating horrible tasks as necessary to make sure we deliver for our customers.
• Exceptional written and verbal communication skills.
• Adaptive and introspective; willing to learn, guide, lead and follow.
• Active U.S. TS/SCI clearance.
• Willingness to travel up to 75%.
• Based in DC. Relocation assistance available.

Nice To Haves

• Experience in cyber operations or telecommunications.
• Five years of experience working in customer-facing roles (account strategist, customer success, solutions engineer, or related discipline), or equivalent government experience.
• Concrete examples of times you effectively cut through bureaucratic obstacles to achieve results.
• Domain experience with privacy, security, telco, or related fields.
• Experience in enterprise customer success, especially at early stage companies.
• Program and/or Project management experience in a post sales or implementation environment.

Responsibilities

• Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology.
• Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above.
• Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives.
• Responsible for leading product rollout and integration at customer locations, ensuring alignment between product development and operational requirements. Must serve as the on-site technical implementation point of contact, capable of independently adapting and deploying solutions, and effectively coordinating cross-functional teams to support customer objectives.

Benefits

• top-tier health care
• 401(k) matching
• a generous vacation policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level