Solutions Associate

Fairview Health Services • Shoreview, MN

5d • Onsite

About The Position

The Solutions Associate serves as a vital link between the business and clients, providing support for the design, build, and optimization of workflows and tools that enhance patient access, onboarding, and ongoing engagement with the specialty pharmacy team. This role directly supports client-facing consulting engagements by helping drive initiatives spanning product development, regulatory compliance, and data and analytics, with an emphasis on optimizing access workflows, staffing models, and technology enablement to improve patient experience and operational efficiency. The Solutions Associate serves as a key partner to client teams—helping translate client needs into actionable solutions, preparing high quality deliverables, and ensuring smooth communication across stakeholder groups. Acting as a bridge between internal operations, pharmacy teams, technical partners, and external clients, this role strengthens relationships, supports engagement goals, and contributes to consistent, professional client experience.
Location: Seven Lakes Pharmacy - 3650 Victoria St N, Shoreview MN
Schedule: 1.0FTE Monday-Friday 8:00AM-4:30PM CST

Requirements

• B.S./B.A. Bachelor's Degree or the equivalent of 5 years of recent/relevant specialty or infusion pharmacy experience
• 5 years Progressive pharmacy experience
• 3 years Working knowledge or specialty medication reimbursement processes and barriers including knowledge of commercial and government payer requirements and authorization workflows.

Nice To Haves

• B.S./B.A. Bachelor's Degree in Business, Healthcare Administration, Public Health or related field
• Experience with URAC/Joint Commission standards, payer processes, and specialty therapy access workflows.

Responsibilities

• Client Engagement Support Support client engagements across the full engagement lifecycle, including discovery, current-state assessment, solution design, implementation planning, execution, and closeout.
• Coordinate with Project Managers to align deliverables with engagement structure and timelines.
• Develop, format, and quality-check client-facing deliverables to ensure consistency, accuracy, and professional presentation.
• Develop and strengthen working relationships with client stakeholders and internal support teams through timely and consistent communication, responsiveness, and follow-through.
• Product Development and Implementation Collect, organize, and synthesize client feedback to support identification of product or service enhancement opportunities.
• Assist with documenting product requirements, workflows, and implementation considerations for new or evolving consulting offerings.
• Support pilot implementations of new products or services, including timeline tracking, deliverable coordination, and issue logging.
• Collaborate with internal teams to ensure client and market insights are reflected in product materials and methodologies.
• Ensure data and insights are documented for reuse in future engagements and internal knowledge repositories.
• Strategic Support Compile and summarize market research, client insights, and engagement learnings to inform leadership decision-making.
• Support internal planning initiatives related to service expansion, operational optimization, and innovation.
• Contribute to development of internal tools, templates, and playbooks that improve engagement efficiency and consistency.
• Business Travel Must be willing to travel to client sites as needed.

Benefits

• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!
• Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees